ServiceNow Security Administrator consultant

Position Overview
Our client is seeking a Senior ServiceNow Security Administrator with strong expertise in ServiceNow platform administration and SAP BTP Identity Authentication Service (IAS).
This individual will play a critical role supporting secure, multi-instance ServiceNow environments while owning identity and access management (IAM) integrations across enterprise platforms.
The ideal candidate brings deep experience in high-security environments, strong knowledge of RBAC, SSO, and identity federation, and the ability to collaborate across technical and business teams.
Key Responsibilities
ServiceNow Administration
Administer and maintain ServiceNow instances (cloud and on-prem)
Manage Update Sets, migrations, clones, and environment synchronization
Oversee user, group, and role administration aligned with security policies
Support secure API onboarding (user setup, roles, credential management)
Monitor platform performance, stability, and compliance
Maintain CMDB data integrity (as applicable)
Provide Level 2/3 support for platform and access-related issues
Document configurations, processes, and administrative procedures
Partner with developers and architects to resolve complex issues
Support audits, governance, and compliance initiatives
Identity & Access Management (Primary Focus)
Own integration between ServiceNow and SAP BTP IAS/IPS
Design and maintain user provisioning & deprovisioning workflows
Administer full user lifecycle management (onboarding offboarding)
Implement and enforce RBAC and least-privilege access models
Configure SSO and identity federation (SAML, OAuth, OIDC)
Lead access reviews, certifications, and audit support activities
Identify and remediate access risks and security vulnerabilities
Maintain security documentation, policies, and compliance evidence
Support IAM-related incident response and remediation efforts
Act as SME for ServiceNow security and identity integrations
Required Qualifications
ServiceNow
ServiceNow Certified System Administrator (Required)
3 7+ years of ServiceNow administration (multi-instance environments)
Experience with self-hosted and cloud ServiceNow instances
Strong knowledge of:
o Update Sets & configuration migration
o User/group/role security administration
o Platform governance and ITIL processes
Experience with integrations, MID servers, and secure connectivity
Identity & Security
Hands-on experience with SAP BTP IAS and IPS
3+ years in IAM, including:
o Identity federation & SSO
o Authentication protocols (SAML, OAuth, OIDC)
Strong understanding of:
o RBAC & least privilege principles
o User lifecycle management
o Segregation of Duties (SoD)
Experience working in high-security / regulated environments
Knowledge of compliance frameworks (e.g., NIST, FedRAMP, IL-level environments)
Preferred Qualifications
ITIL Foundation Certification
Security+ or equivalent certification
SAP BTP Certification
ServiceNow advanced certifications (Security Operations, etc.)
Experience with CMDB administration
Work Experience
3 7+ years as a ServiceNow Administrator
3+ years working with BTP IAS/IPS or similar IAM platforms
Experience in secure enterprise or federal environments
Proven success supporting:
o Multi-instance environments
o IAM integrations
o Security audits and compliance initiatives
Education
Bachelor s Degree or equivalent experience
Additional Details
Travel: Minimal (0 10%)
Strong communication skills required; ability to work with both technical and business stakeholders