Clinical Specialist II

Description: 
Position summary:
The Patient Educator is a key member of the Patient Connect program for Cancers in the Liver at ***. The Patient Educator fields inquiries from patients and caregivers interested in learning about treatment options for cancers in the liver. The Patient Educator then provides education and resources about Hepatic Artery Infusion (HAI) therapy and/or TheraSphere Y-90 Glass Microspheres and may facilitate connections to nearby hospitals that offer these therapies.

The Patient Educator may be asked to perform other activities as requested by the direct manager, such as identifying opportunities to improve the program.

Therapy description
HAI therapy is a treatment that delivers medicine directly to tumors in the liver, using an implantable pump. TheraSphere Y-90 is a targeted radiation treatment that delivers tiny glass radioactive beads directly to liver tumors to help destroy cancer cells while limiting radiation to healthy tissue.

Essential duties and responsibilities
To perform this job successfully, an individual must excel at each essential duty. Specifically, this includes understanding the approved cancer indications for HAI therapy and TheraSphere Y-90 Glass Microspheres, developing expertise on the patient experience with each treatment, ensuring timely outreach in response to inquiries, answering patient/caregiver questions during the discussion, connecting them with hospitals that offer each therapy, and following up with additional information and outreach as needed. Other duties may be assigned.

Education requirements:
A bachelor's degree is required. Nursing background and education is required.

Experience and Skills
A minimum of 2-3 years of experience in direct patient care or navigation settings
Oncology experience, either in clinical or industry
Excellent verbal, written, and interpersonal communication skills and attention to detail
Ability to be a great listener and have empathy in patient communications
Ability to communicate in a highly professional manner with patients and customers, verbally and through email
Ability to follow HIPAA and manage confidential information in a highly regulated setting
Highly organized and punctual
Operates in a customer-first mindset, with a focus on how to best serve patients
Ability to work with minimal supervision and with a sense of urgency