AS400 Synon Application support Engineer

 

Job Description
Must Have Technical/Functional Skills

• Strong hands-on experience in:
o COBOL, RPG (RPG III / RPG IV), CLLE
o DB2/400 (DB2400)
o SQL Programming
o SYNON / CA 2E
o Query/400
• Deep knowledge of AS400 (IBM iSeries) architecture and environment
• Experience in application maintenance and production support
• Strong understanding of:
o Job scheduling, batch processing, job queues
o Spool files, debugging, system logs.
• Experience with Change Management tools (preferred: ALDON)
• Good knowledge of FTP processes and protocols for file transfer
• Strong debugging and performance tuning capabilities in legacy systems
• Preferred Skills
o Experience working in RxClaim / PBM (Pharmacy Benefit Management) domain.
o Familiarity with healthcare systems and claims processing
o Exposure to incident/problem management tools (ServiceNow, Remedy, etc.)
o Knowledge of modernization approaches (Mainframe/AS400 to Cloud) is a plus.


Roles & Responsibilities
AS400 Synon with Production Support experience
• Provide L2/L3 production support for AS400-based applications.
• Perform incident analysis, root cause identification, and resolution.
• Work on bug fixes, minor enhancements, and code deployments
• Monitor batch jobs, interfaces, and system performance.
• Support data corrections and production issue troubleshooting.
• Collaborate with cross-functional teams (business, QA, DevOps)
• Ensure adherence to change management and release processes.
• Handle on-call support and critical production issues
• Maintain documentation, knowledge base, and support runbooks.
• Participate in continuous improvement and system stability initiatives