SSTech LLC
SSTech LLC

Senior Program Manager

Hybrid in King of Prussia, PA, US • Posted 1 hour ago • Updated 1 hour ago
Contract Independent
Contract Corp To Corp
Contract W2
12 Months
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Agile
  • Budget
  • Customer Satisfaction
  • Marketing
  • Project Implementation
  • Optimization
  • Project Scoping
  • PMO
  • PMP
  • Information Technology
  • Project Management
  • RACI
  • Leadership
  • Change Management
  • Mapping
  • Communication
  • Regulatory Compliance
  • Customer Experience
  • Resource Allocation
  • Risk Management
  • Management
  • Presentations
  • RAID
  • Reporting
  • Software Development
  • Training

Summary

Hi,
 
We do have an urgent requirement for the below position with our direct client, Please submit Resume, Rate and Contact details.

Job Title: Senior Program Manager
Location: King of Prussia, PA  (Hybrid, 4 days on-site a week)
Duration: Long-term
 
Our Client is seeking an experienced Program Manager to lead its customer digital experience program portfolio — the digital channels and platforms through which customers interact with the business. The role partners closely with Digital Experience leadership, IT, Marketing, Legal, Compliance, and business stakeholders, and matrix-manages internal staff, contractors, and external vendors to deliver measurable improvements in customer satisfaction and business growth.
 
Knowledge, Skills and Abilities:
  • Demonstrated success managing large-scale implementations in a Project Management Office (PMO) environment.
  • Proven program/project management experience.
  • Exceptional written and verbal communication skills with strong presentation abilities.
  • Proven ability to work effectively across all organizational functions and levels in a matrix environment.
  • Experience with emerging digital technologies and their business applications.
  • Track record of delivering results in fast-paced, dynamic environments
  • Program Leadership
  • Lead end-to-end management of CDX initiatives from conception through delivery.
  • Partner with CDX Leadership, IT, Marketing, Legal, Compliance, and business stakeholders to align projects with strategic goals.
  • Define project scope, timelines, and success metrics while ensuring consistent value delivery.
  • Matrix-manage diverse teams including internal employees, contractors, and external vendors.
  • Utilize and enhance existing program governance frameworks — including RACI, RAID logs, and other tools to manage program dependencies and portfolio cohesion.
  • Project Execution and Delivery
  • Develop and maintain comprehensive project plans, budgets, and resource allocation strategies.
  • Organize and facilitate project meetings throughout the software development life cycle.
  • Delegate task assignments and ensure timely completion to keep project on schedule and within budget.
  • Proactively identify and mitigate risks, dependencies, and potential roadblocks.
  • Implement robust reporting frameworks to track progress and communicate outcomes.
  • Serve as liaison between IT and business; ensuring technical solutions meet stated business requirements and outcomes.
  • Communication
  • Build and maintain strong relationships with internal and external partners.
  • Provide regular project updates and recommendations to executive leadership.
  • Champion change management and drive adoption of new functionality and technologies.
  • Ensure proper training, communications, and job aids are developed and delivered to employees to support new/enhanced functionality.
Required Qualifications
  • Bachelor's degree in Business, Information Technology, Communications, Engineering, or a related field.
  • 10+ years of progressive program/project management experience, including demonstrated success managing large-scale implementations in a Project Management Office (PMO) environment.
  • Proven experience with digital transformation initiatives, customer experience optimization, and digital customer journey mapping.
  • Strong understanding of agile methodologies, with Project Management Professional (PMP) certification preferred but not required.
  • Demonstrated success managing C-level and executive stakeholder relationships, including board or executive governance presentations.
  • Exceptional written and verbal communication skills with strong presentation abilities, and the proven ability to work effectively across all organizational functions and levels in a matrix environment.
  • Experience with emerging digital technologies and their business applications, and a track record of delivering results in fast-paced, dynamic environments.
  • Strong capability in risk management, benefits realization, and cross-program dependency management.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90943978
  • Position Id: 9128149
  • Posted 1 hour ago
Contact the job poster
PR

Prasad Rupert

Recruiter @ SSTech LLC

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