About the roleA Senior System Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts. This role is a key position within the service department and will be called upon to resolve the highest-level technical issues.
What you'll be doing- Provide technical services and support for the following areas:
- Network level: WAN and LAN connectivity, routers, firewalls, and security
- Internal systems, cloud and network infrastructure.
- Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint
- Virtualization technologies: VMware, Citrix, and Microsoft
- Remote access solution support: VPN, Terminal Services, and Citrix
- Remote monitoring and management of system alerts and notifications
- Work escalated support issues related to Microsoft's core business solutions, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions.
- Perform network assessments, security audits and new client consultations.
- Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
- Document maintenance for all computer systems and network infrastructure.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Be available for other engineers and coach them to resolution.
- Lead and train all site technical resources as needed
- Demonstrates analytical and systematic approach to resolving complex problems and assignments
What you have- Bachelor's degree preferred
- Minimum of 5 years' experience working in a similar role or 3 years of experience working in Managed Services
- Experience with security
- Legal authorization to work in the United States
- Bonus points
- Experience with Splunk
- Patching
- Vulnerability
- Security controls
- Access management
- Risk management and/or risk assessment
What you can expectThere's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About usComputacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.
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