Overview:The Desktop Support Technician provides Tier 1 & 2 technical support for endpoint devices and production-critical technology across a manufacturing facility. This role ensures stable operations on the production floor while delivering world-class customer service to internal employees. The position supports a broad range of hardware, software, and IT infrastructure technologies and participates in enterprise deployments and refresh initiatives.
Key Responsibilities- Provide deskside and remote technical support for PCs, tablets, mobile devices, handheld scanners, printers, and peripheral equipment used throughout the manufacturing production environment.
- Perform reimaging, deployment, configuration, and refresh of enterprise workstations to ensure consistent performance and adherence to corporate standards.
- Troubleshoot a wide variety of hardware and software issues, including OS, application, connectivity, and device functionality problems, ensuring timely resolution with an emphasis on exceptional customer service.
- Utilize IT Service Management best practices and the ServiceNow platform to log, manage, and resolve support requests in alignment with SLAs.
- Support the implementation, maintenance, and enhancement of IT infrastructure technologies used within the manufacturing facility.
- Execute hardware asset management activities including inventory tracking, device lifecycle management, and hardware replacements or returns.
- Assist with IT projects, production technology rollouts, and deployment initiatives as directed by the business and IT leadership.
- Ensure full compliance with company policies, technology standards, and security requirements while maintaining a high level of professionalism and user satisfaction.
Nice-to-Have Skills (Secondary Skills)- Experience with handheld barcode scanners, ruggedized devices, or manufacturing-floor technology.
- Familiarity with production workflows, MES systems, or operational technology environments.
- Basic networking knowledge (LAN, WAN, switch ports, wireless connectivity).
Job Type & LocationThis is a Contract to Hire position based out of Southern Pines, NC.
Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Southern Pines,NC.
Application DeadlineThis position is anticipated to close on Feb 21, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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