About HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
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We are looking for a Junior JDE Application Support Engineer for one of our customers in the manufacturing industry for providing technical assistance for JD Edwards EnterpriseOne, troubleshooting issues within the manufacturing modules.
Location: USA (anywhere across USA)
Minimum Wages - $64000 per year
Maximum - $130900 per year
This includes Level 2Level 3 application support for users, onboarding and offboarding users, diagnosing and resolving problems, collaborating with other teams, and assisting with application updates and documentation. The role would also involve helping to maintain system performance, analyzing application logs, and ensuring customer satisfaction through timely issue resolution.
Key responsibilities
- Troubleshooting: Provide application support by handling and resolving incidents and problems with the JDE application, particularly in manufacturing modules.
- Incident management: Log, track, and escalate tickets, ensuring issues are resolved within service level agreements SLAs.
- Root cause analysis: Perform root cause analysis for recurring issues and contribute to permanent fixes as part of Problem Management.
- Application support: Assist with software patches, updates, and deployments, and support testing and quality assurance processes.
- Handling User onboarding and offboarding tickets for JDE
- Collaboration: Work with crossfunctional teams, including development and business users, to understand requirements and address system problems.
- Documentation: Create and maintain documentation for troubleshooting steps, technical specifications, and processes.
- Monitoring: Analyze application logs and system performance statistics to identify and resolve performance bottlenecks.
Required skills and qualifications
- A bachelor's degree in a related field like computer science, information technology, or engineering.
- 1 3 years experience and familiarity with JD Edwards EnterpriseOne, familiarity in its manufacturing modules would be a plus.
- Familiarity with PLSQL
- Problem-solving: Excellent analytical and problem-solving skills to identify root causes and fix issues.
- Communication: Strong verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders.
- Teamwork: Ability to work independently and collaboratively in a fast-paced environment.
- Ability to collaborate with and communicate effectively with technical and non-technical staff.
- Experience with troubleshooting, root cause analysis, and implementing solutions.
- Knowledge of software support methodologies and bug tracking tools is a plus.
HCLTech is not the employer for this role. This work is contracted through a third-party whose employees provides services to HCLTech and/or its clients.
Candidates interested in applying for this Contract opportunity must have a valid work authorization to work in the United States. We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes. Candidates who are currently employed by a client of HCLTech may not be eligible for consideration, as decided on an individualized basis depending upon business considerations.
The expected pay range for this contract assignment is shown above with the Job details. The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party employer.
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
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