Business Excellence Program Manager
Lehi, UT, US • Posted 30 days ago • Updated 30 days ago

Tech Observer
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Job Details
Skills
- Lean Six Sigma Green Belt
Summary
Program Strategy & Execution: Steer program strategy and amplify impact across all domains, ensuring measurable outcomes align with business intent.
Training & Operations (Lean Six Sigma): Own the Lean Six Sigma and process enablement training operations, including calendar management, logistics coordination (virtual/onsite), enrollment tracking, and certification records.
Gen AI Adoption & Enablement: Support the Gen AI citizen community by managing use-case intake, leading proof-of-value pilots, and scaling rollout. Build simple, safe enterprise Gen AI workflows and curate/govern prompt libraries and guardrails in partnership with IT.
Metrics & Reporting: Define and track a balanced set of program KPIs (comms reach, training completion, Gen AI ROI, adoption) and create executive-ready dashboards and reporting cadences.
Skills:
3+ years in program management, operations, communications, or process improvement in a cross-functional environment.
Proven experience executing internal communications and running training operations at scale.
Demonstrated ability to lead or partner on structured change management programs (Prosci/ADKAR preferred).
Familiarity with Continuous Improvement (CI) methods; Lean Six Sigma Green Belt is preferred.
Strong bias for action, a collaborative and audience-first mindset, and curiosity for applying Gen AI to practical workflows.
Exceptional written/verbal communication skills and a strong executive presence.
Preferred: Familiarity with Google Workspace, including Gemini & Google Vids, Tableau, Slack, Zoom, & Lucid. More important is the ability to quickly learn new tools (including GenAI assistants) and apply them.
- Dice Id: 10193174
- Position Id: 8852344
- Posted 30 days ago
Company Info
About Tech Observer
Leading "Women-Owned and Diversity-Certified" CRO and Staffing Organization delivering exceptional services since 2005 where YOUR success is OUR driving force.
Global Reach; Local Expertise
Headquartered in Paramus, New Jersey, USA with offices in Singapore, Denmark, UK, and India, our exceptional team of 500+ professionals serves clients across the United States and in more than 30 countries worldwide.
Agility That Drives Results
We set ourselves apart through our ability to blend staffing and clinical research services. This unique fusion allows us to offer agile, scalable support for dynamic projects.
Staffing Excellence
Our multi-award-winning Staffing division specializes in tailored workforce solutions, catering to the needs of small, mid-size, and Fortune 500 companies across industries.
Expert Clinical Research Services
Our CRO division offers dedicated support to pharmaceutical, biotech, medical device, and consumer healthcare companies, along with leading universities worldwide. We deliver end-to-end services that drive the success of clinical trials at every phase.

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