job summary:
To provide intermediate technical evaluation, consultation, and support of global desktop computing.
location: Wayne, Pennsylvania
job type: Contract
salary: $20.00 - 22.50 per hour
work hours: 9am to 5pm
education: No Degree Required
responsibilities:
Job Description
Job Profile Summary
To provide intermediate technical evaluation, consultation, and support of global desktop computing.
Job Description
Duties and Responsibilities
- Provides intermediate-level technical support for desktop endpoints which includes implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
- Manages the Back Office queue in ServiceNow
- Image and deploy machines to end users
- Follows asset management standards
- Conducts monthly asset management audits
- Tracks down missing equipment
- Evaluates current process model and demonstrates conceptual thinking in defining new process improvement implementations.
- Handles monthly Tech Refresh list which includes building out new machines, deploying to end users, reclamation of retired end points, and disposal.
- Generates standard and ad hoc reports, and conducts trend analysis.
- Monitors and provides data required for monthly metrics and department dashboard.
- Documents all knowledge base opportunities for the department and ensure accuracy of the knowledge base.
- Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels.
- Complies with Information Security policies and procedures.
Special Factors
- Ability to lift and carry 50 pounds.
- Weekday coverage: Mon - Fri, 6:00 AM to 7:00 PM.
- May require travel between local buildings.
- Must have a valid driver's license.
qualifications:
Previous experience imaging and deploying Windows laptops in a large corporate environment.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.
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