Job Summary: Assist Security Techs with new security jobs/calls.
*Employee must be available for a rotating on-call schedule that requires employee to immediately come to work to handle technical issues.
JOB FUNCTIONS 1 Maintain and trouble shoot alarm equipment issues.
2 Assist Security Techs with install jobs/services calls.
3 Learn all aspects of security job.
4 Explain procedures related to customer's security system.
5 Diagnose and rectify customer issues with alarm equipment.
6 Maintains workplace cleanliness and organization.
7 Remains educated and informed of industry trends in products, procedures and services.
8 Ensures that customer issues are resolved promptly and professionally.
This job description is not intended, nor should it be construed to be an all inclusive list of responsibilities, duties, skills or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to positions of this type. Unless specifically noted, these job functions are considered essential duties.
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High School diploma or GED.
- Must be PC literate with some familiarity with MS Word and Excel.
- Strong organizational skills.
- Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
INTERPERSONAL REQUIREMENTS :
- Maintain social, ethical and organizational norms.
- Achieve accomplishment of all task details, no matter how small.
- Maintain good personal motivation; develop a sense of ownership of job tasks and results.
- Must have a sense of urgency for all work performed.
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