Customer Support Technician

Description
This Customer Support Technician will be responsible for computer and user support including, but not limited to, installation and configuration of hardware
and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other
OIT technical staff. Travel between FDOT locations required 25% - 40%.
Experience
Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.
Primary Job Duties/ Tasks
1. Concentration and desire to work in desktop support.
2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops,
printers, mobile devices.
3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven
troubleshooting procedures.
4. Assist in coordinating audio-visual setup and videoconference support.
5. Assist with annual inventory scanning and equipment surplus.
6. Install, configure, and update software.
7. Participate in team projects, meetings and assignments.
8. Responsible for reading and following the Department's Procedures and Policies.
9. Responsible for understanding and enforcing the Department's Policies and Procedures.
10. Responsible for documenting solutions to Technology issues.
11. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
12. Perform other related duties as assigned.
13. Ability to lift up to 50 lbs.
14. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.
General Knowledge Skills and Abilities (KSAs):
The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little
direction. Must be able to monitor and analyze situations to determine the next step.
2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or
groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must
have the ability to effectively listen and process information provided by others.
3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies).
Able to assess the needs of the customer, provide information or assistance to satisfy expectations or
resolve a problem.
4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and
analysis.
5. Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt
in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give
constructive criticism and maintain effective work relationships with others.
6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of
situations.
8. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate
alternative actions, and make recommendations, as accordingly.
9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an
equal member of the team.
10. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control.
The ability to put the ideologies, techniques, and tools into practice.
Skills
Desktop, Support, Customer service, Technical support, Troubleshooting, configuration management software, Help desk support, Customer support, virtual support, audiovisual
Top Skills Details
Desktop,Support,Customer service,Technical support,Troubleshooting,configuration management software,Help desk support,Customer support,virtual support,audiovisual
Additional Skills & Qualifications
Education
High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical
support of workstation hardware. OR 1 year of experience providing customer service and technical support with
Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation
training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience OR Associate
degree in from an accredited college or university with at least 25% of the completed coursework in Information
Technology related courses.
Job Type & Location
This is a Contract position based out of Jacksonville, FL.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jacksonville,FL.
Application Deadline
This position is anticipated to close on May 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.