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Desktop Support Technician
Location: Jackson, TN (On Site Only)
Employment Type: Contract to Hire (6 months)
Schedule: Full time, Monday-Friday (8:00 AM - 5:00 PM)
Position Overview
We are seeking a Desktop Support Technician to provide hands on technical support in an industrial manufacturing environment. This role focuses on end user support, ticket management, hardware troubleshooting, and basic infrastructure assistance, with a strong emphasis on customer service and ownership of issues from start to finish.
The ideal candidate is personable, adaptable, eager to learn, and comfortable working onsite in a loud, hot, and physically demanding environment. This is a highly collaborative role supporting internal employees and working closely with Corporate IT and infrastructure teams.
Key Responsibilities
End User & Desktop Support
- Troubleshoot and resolve issues related to laptops, desktops, and peripherals
- Provide hands on hardware support including computers, monitors, printers, copiers, and telephones
- Assist users with Windows 10, Microsoft Office 365, and packaged software
- Perform software installations, updates, and basic license tracking
- Respond to and resolve ServiceNow tickets in a timely and professional manner
Ticket Ownership & Escalation
- Assess incoming service tickets using ServiceNow
- Escalate network or advanced issues (e.g., Cisco applications, Active Directory issues beyond basic user support) to appropriate infrastructure teams
- Maintain ownership of tickets even after escalation, ensuring resolution through follow up and communication
Infrastructure & Systems Support
- Assist with mainframe related issues (primarily implementation support)
- Provide basic onsite support for local servers and networking equipment
- Develop a working understanding of the local LAN environment and topology
- Support infrastructure outsourcing partners with onsite assistance as needed
- VMware exposure in a small server environment is a plus
Customer Service & Collaboration
- Deliver high quality customer support with patience and professionalism
- Communicate technical issues clearly in non technical terms
- Engage directly with internal clients, often requiring onsite visits to resolve issues
- Be flexible with schedules and available for after hours emergencies when required
Required Qualifications
- 3+ years of desktop support experience
- Experience working with:
- Windows 10
- Microsoft Office 365
- ServiceNow or similar ticketing systems
- Ability to assess service tickets, escalate appropriately, and maintain ownership through resolution
- Basic understanding of networking and server concepts
- Comfortable working fully onsite in an industrial/manufacturing environment
- Strong customer service and problem solving skills
Preferred Qualifications
- Experience assisting with mainframe implementations
- Exposure to VMware environments
- Prior work in an industrial or manufacturing setting
- Help desk or customer facing IT support background
Education
- Associate's Degree in Computer Science, Information Technology, or a related field preferred
Ideal Candidate Profile
- Easygoing, adaptable, and team oriented
- Customer service minded with a strong sense of responsibility
- Willing to jump in, leave the desk, and resolve issues in person
- Eager to learn and expand technical skills
- Problem solver who may not always know the answer but is driven to find it
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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