Help desk Specialist

Hummelstown, PA, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
Contract Independent
12 Months
Occasional Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • help desk
  • Incident management
  • call tracking a
  • ServiceNow

Summary

Help Desk Specialist

Introduction:

As a Help Desk Specialist, you will be responsible for providing technical support to end users, troubleshooting issues, and ensuring quick resolution of incidents. This role requires a strong background in help desk operations, incident management, call tracking, and experience with ticketing software such as ServiceNow.

Responsibilities:

  • Systems administrator, help desk, and/or call center experience
  • Incident management, call tracking, and ticketing software expertise (preferably ServiceNow)
  • Support end users with varying IT skillsets
  • Troubleshoot end-user issues and escalate as needed for quick resolution

Requirements:

Required skills:

  • Experience in systems administration, help desk, or call center operations
  • Proficiency in incident management, call tracking, and ticketing software (preferably ServiceNow)
  • Ability to support end users with diverse IT skillsets
  • Strong troubleshooting skills and the ability to escalate issues for prompt resolution
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10236747b
  • Position Id: 9092383
  • Posted 3 hours ago
Contact the job poster
RN

Raju Nimoji

Recruiter @ HCL Global Systems
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