ServiceNow Developer - IT Service Management

Job Description

(ServiceNow Developer - IT Service Management, EIS -- Platform Engineering & Ops, Enterprise Technology & Experience)

(Full-Time, Springfield Hybrid)

The Opportunity

We are seeking a skilled ServiceNow Developer to join our IT Service Management (ITSM) team. The ideal candidate will be responsible for scripting, coding, and configuring the ServiceNow platform to meet project deliverables and evolving business requirements.

The Team

This role supports and collaborates with multiple disciplines within the ITSM space (Incident, problem, change, configuration management and IT asset management). These functions are reliant of the ServiceNow modules related to their disciplines and require.

The Impact:

• Script and code within the ServiceNow platform to achieve project goals.
• Rewrite and adapt code to align with changing business needs.
• Handle core system configuration and day-to-day user requests and incidents.
• Configure core ServiceNow modules including Service Catalog, ITSM, Asset, Integration Hub, CMDB Discovery, and Service Mapping.
• Experience implementing and maintaining service graph connectors
• Leverage Flow Designer to enhance the service catalog and transition from workflows.
• Provide technical guidance on existing workflows for streamlining and efficiency improvement.
• Manage the upgrade cycle of ServiceNow, including testing with the Automated Test Framework.
• Maintain up-to-date knowledge of ServiceNow products, version upgrades, enhancements, and new features.
• Develop solutions to a variety of moderately complex problems.
• Contribute to the completion of organizational projects and goals.
• Ensuring solutions documentation is accurate and up to date, and developing test plans and keeping standard operations procedures updated.

The Minimum Qualifications

• Bachelor's Degree
• 5+ years configurating and troubleshooting technical ServiceNow solutions
• 1+ years of experience with JavaScript, ideally with the ServiceNow platform.
• 1+ years of experience with web service protocols like SOAP, REST, JSON or Kafka.

The Ideal Qualifications

• Proven experience in configuring and managing ServiceNow modules.
• Strong scripting and coding skills within the ServiceNow platform.
• Ability to adapt code to meet changing business requirements.
• Knowledge of Flow Designer and Automated Test Framework. Strong working knowledge of ITAM ITSM and CMDB solutions designs and functions
• Problem-solving skills with a focus on efficiency and streamlining.
• Ability to provide technical guidance to team members and stakeholders
• Ability to manage system upgrades and maintain ongoing knowledge of ServiceNow enhancements.
• ServiceNow Application Developer Certification

What to Expect as Part of MassMutual and the Team

• Regular collaboration with the Platform Engineering & Ops
• Focused one-on-one time with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

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