Job#: 3031839 Job Description: Lead Desktop Support
Location: New York, New York (Onsite)
Employment Type: Contract to Perm
Role Overview
This is a fully onsite position responsible for supporting a New York Design Office. This role requires an individual with a strong technical background, excellent communication skills, and a proactive mindset to ensure the seamless operation of technology for the executive and design teams. The successful candidate will act as a primary point of contact for executive-level users, delivering prompt and effective assistance.
Key Responsibilities
- Provide personalized, in-person, and remote technical support to executives and designers, including troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations.
- Support high-visibility meetings, such as Board of Directors meetings, quarterly earnings calls, and international business meetings.
- Collaborate with internal IT teams and external vendors to resolve complex technical issues and implement customized solutions.
- Conduct regular technology assessments, identifying opportunities for improvement and implementing strategic initiatives to enhance productivity.
- Develop and maintain comprehensive documentation of IT setups, configurations, and procedures.
- Proactively identify potential security risks and vulnerabilities, implementing measures to safeguard devices and data.
- Provide training and guidance on the effective use of IT systems, tools, and applications.
- Be available for on-call support for escalated requests during non-business hours on a scheduled rotation.
Required Qualifications
Education: A B.S. in Computer Science, MIS, CIS, IT, or a related field is preferred.
Experience:- Must have at least 5+ years of experience working in an IT support function.
- Must have at least 2+ years of experience in an Executive IT support function.
- Must have experience providing AV support, including technology deployment, for meetings.
Technical Skills:- Operating Systems: Windows OS, macOS, and Apple iOS.
- Management Tools: Jamf, AirWatch WorkspaceOne.
- Productivity Suites: Google Suite, Office Suite, Adobe CC.
- Ticketing Systems: JIRA.
- Conferencing: WebEx and Zoom.
- Networking: TCP/IP, DNS, VPN, WIFI.
- Directory & Scripting: Active Directory, PowerShell, Command Line, Terminal.
Compensation & Benefits
The anticipated base pay range for this position is $35.00/hr to $40.00/hr. The actual salary offered to the successful candidate will be determined based on a wide range of factors, including experience, education, and skill level.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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