Position: ServiceNow QA Tester
Location: Pennsylvania
Duration: Contract to hire
Job ID: 175725
Job Overview: The Senior ServiceNow QA Tester will monitor all phases of software development to ensure adherence to company standards, secure coding practices, and other relevant guidelines. This role involves designing, developing, and maintaining manual and automated frameworks, test suites, and scripts with continuous integration, testing, deployment, and delivery. The tester will also provide recommendations for software and application design improvements and drive continuous process improvement in testing procedures.
Responsibilities: - Define, develop, and execute functional, regression, and integration testing for ServiceNow platform development across ITSM, HRSD, and Service Catalog modules.
- Validate JavaScript and ServiceNow Glide scripting for server-side, client-side, UI policies, business rules, and script includes.
- Test REST API integrations, ensuring request/response accuracy, authentication, data mapping, and proper error handling.
- Review and validate ITSM workflows, Service Catalog items, record producers, and fulfillment processes.
- Configure HRSD module and perform end-to-end testing as they apply to the integrated platform under development.
- Test User Criteria and HR Criteria configurations for correct access control, visibility rules, and role-based entitlement behavior.
- Support UAT planning and execution, providing clear documentation, test results, and post-release validation for ongoing enhancements.
- Develop, enhance, and maintain well-formed and scalable test frameworks. Apply automation testing techniques.
- Write high-quality documentation, identifying and recommending solutions to observed issues.
- Create and manage detailed test cases, test scripts, and test data aligned with Agile/Scrum ceremonies and release cycles.
- Evaluate new feature impact on existing tests and assess the feasibility of new feature testing.
- Identify, recommend, and implement process improvements to enhance testing strategies.
- Prepare and estimate effort and timeline, and develop an overall test plan.
- Validate i18n (internationalization) configurations, ensuring translations, locale settings, and multilingual UI elements function correctly.
- Log, triage, and track defects within ServiceNow or external tools (e.g., Azure DevOps), collaborating closely with developers and product owners.
Qualifications: - BA/BS degree and 4 to 6 years of relevant experience, or an equivalent combination of education and experience.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $50 - $55/hr. W2
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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