Desktop Support Technician - KOP 3rd Shift

Tier 1 IT Support Technician - 3rd Shift

Schedule: Friday-Tuesday, 11:00 PM-7:30 AM (Wednesday & Thursday OFF)
Location: Onsite
Experience Level: Intermediate

Overview

We are looking for an eager, detail-oriented Tier 1/Tier 2 Support Technician to join our overnight IT support team. This role is highly customer-facing and requires excellent communication skills, a strong sense of urgency, and the ability to work in a fast-paced environment. If you enjoy troubleshooting, learning new technologies, and helping end users resolve issues efficiently, this is a great opportunity for you.

Responsibilities

• Provide Tier 1/Tier 2 support for hardware, end-user devices, peripheral equipment, application software, and operating system issues.
• Deliver strong customer service by effectively managing support requests and following proper escalation procedures through closure.
• Accurately document all interactions and technical details using call log/ ticket-tracking tools.
• Monitor and track all customer service items from initiation to resolution.
• Assess technical issues to determine required service level and escalate issues appropriately.
• Continuously expand knowledge of applications, hardware, mobile devices, and multiple operating systems.

Required Skills

• Troubleshooting & problem-solving
• Hardware support
• Windows OS
• Active Directory
• Imaging & deployment
• Customer service & communication
• Technical support experience

Preferred Attributes

• Strong communication and interpersonal skills
• Ability to work quickly and accurately
• Eagerness to learn and grow within the role
• High attention to detail
• Comfortable in a fast-paced, client-facing environment

Job Type & Location
This is a Contract position based out of King of Prussia, PA.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in King of Prussia,PA.
Application Deadline
This position is anticipated to close on Mar 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.