Technical Support - Sr

Wilmington, DE, US • Posted 7 hours ago • Updated 7 hours ago
Full Time
On-site
USD $25.00 - 28.00 per hour
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Fitment

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Job Details

Skills

  • Laptop
  • Operating Systems
  • User Experience
  • Microsoft Windows
  • Mobile Devices
  • Technical Support
  • Service Desk
  • Collaboration
  • Leadership
  • Process Improvement
  • Knowledge Sharing
  • Backup
  • Training

Summary

Position: Technical Support
Location: Wilmington, DE (Onsite)
Duration: Contract
Job ID: 175785
Job Overview:

We are looking for a customer-focused Technical Support professional to support a fast-growing business group across multiple divisions. This role involves hands-on support across laptops, mobile devices, and operating systems, with a strong emphasis on delivering excellent user experience and service quality.
Key Responsibilities
  • Provide end-user support across Windows PCs, Macs, and mobile devices
  • Deliver high-quality, customer-first technical support
  • Assist Service Desk by actively taking and resolving intake calls
  • Collaborate with cross-functional teams and site leadership
  • Contribute to operational readiness and process improvements
  • Participate in cross-training and knowledge sharing initiatives
  • Act as backup support for site lead when required

Pay Range: $25/Hr - $28/Hr

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

#LI-AM1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: ptrtx
  • Position Id: 175785
  • Posted 7 hours ago

Company Info

About PTR Global

Pinnacle Group is a leading provider of information technology and workforce solutions. Pinnacle Group includes Pinnacle Technical Resources, Inc., its flagship information technology staffing and consulting services provider; Pinnacle MSP, a managed services provider; Pinnacle Payrolling, a payrolling and independent contractor compliance provider; Pinnacle Canada, which provides staffing, MSP and payrolling services in Canada.

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