Smarsh Mobile Capture Administrator
Bloomington, IL; Troy, MI, Dallas, TX; Arizona; Atlanta, GA (Hybrid)
Full Time
Position Overview
Work with enterprise mobile communication capture operations, supporting the provisioning, administration, and troubleshooting of SMS/MMS communication capture workflows. This role focuses on Smarsh mobile capture administration, mobile number enrollment and reconciliation, SIM/eSIM provisioning, telecom carrier coordination, and ensuring successful communication capture.
The position also involves investigating capture gaps, managing technical escalations, validating capture functionality, and maintaining operational documentation.
What You'll Do / Key Responsibilities
- Administer Smarsh mobile communication capture operations.
- Manage mobile number enrollment, provisioning, and reconciliation.
- Coordinate SIM/eSIM activation, mobile number transfers, and telecom carrier operations.
- Investigate missing messages, communication capture gaps, and delivery failures.
- Validate communication capture following provisioning and configuration changes.
- Coordinate technical escalations with Smarsh, telecom carriers, and customer compliance teams.
- Maintain operational runbooks, capture records, and escalation procedures.
- Support production incident management and troubleshooting activities related to mobile communication capture.
Required Qualifications
- Hands-on experience with Smarsh mobile communication capture administration.
- Experience with mobile SMS/MMS capture provisioning and troubleshooting.
- Knowledge of mobile number enrollment, mapping, and reconciliation.
- Experience with enterprise telecom carrier operations and coordination.
- Experience with SIM/eSIM provisioning, activation, and mobile number transfers.
- Ability to troubleshoot missing or delayed communication captures.
- Experience with vendor escalations and production incident management.
Preferred Qualifications
- Experience with Smarsh archive monitoring and capture validation.
- Understanding of mobile communication compliance concepts.
- Familiarity with Apple iOS/iPadOS and Microsoft Intune fundamentals.
- Experience with carrier-based capture integrations.
- Knowledge of device-user-mobile-number reconciliation.
- Experience with compliance reporting and audit support.
- Smarsh product training or vendor-accredited training, where available.
- ITIL Foundation certification.
- Microsoft Intune fundamentals
