Call Center Systems Analyst Genesys Cloud & Amazon Connect

Location: Atlanta, GA Salary: Negotiable Description: Our client is currently seeking a Microsoft Dynamics 365 Contact Center Solutions Ar Long Term Contract or Contract to Hire Are you a seasoned architect with deep expertise in CCaaS platforms like Microsoft Dynamics 365 Contact Center and have a passion for transforming customer engagement through AI and omnichannel solutions? If you thrive in strategic roles, enjoy guiding Clients from vision to execution, and you're comfortable navig

Title: Dynamics Contact Center Architect Location : Atlanta, GA Skills Mandate Dynamics 365, Power Apps, Contact center like Call center, Copilot 365, should be in Architect role Digital Contact Center Transformation Architect We are looking for a senior, hands-on Digital Contact Center Transformation Architect to own the technical direction and outcomes of a modern, digital contact center platform (the new MS Dynamics 365 Contact Center). This role is focused on driving measurab

Mandate skills: Candidate should have proven experience in the Contact Center module as this is a mandatory requirement.Expertise in Power Platforms including Power Apps, Power Automate, and Power BI is essential.Experience in Customer Service is also a must-have for this role.Familiarity with CO-Pilot Studio would be considered an advantage. Digital Contact Center Transformation Architect We are looking for a senior, hands-on Digital Contact Center Transformation Architect to own the technical

Job Title: Project Manager Contact Center Location: Atlanta, GA(3 days in a week onsite) Duration: Long Term Contract Job Description: We are seeking an experienced Project Manager with Contact Center expertise to lead and manage projects related to contact center technology, operations, and digital transformation initiatives. The ideal candidate will have strong experience delivering projects involving IVR, call routing platforms, customer experience solutions, and contact center technologie