Analyst Business Systems - Sales Training

Job Summary

Under general supervision, the Analyst Business Systems - Sales Training serves as the primary liaison between business stakeholders, training organizations, and IT to support, enhance, and continuously improve training and learning systems. This role provides technical and functional expertise to identify, evaluate, configure, and optimize enterprise learning platforms and supporting processes to ensure scalable, accurate, and efficient training operations.

This role serves as the primary subject matter expert for learning platforms, data processes, and training infrastructure, ensuring systems are scalable, accurate, and deliver a seamless end-user experience for sales reps, trainers, and facilitators.

Job Description

Responsibilities:

Learning Systems Ownership

Serve as the primary point of contact and subject matter expert for the LMS and digital training technologies (e.g., Questionmark, 7taps, Workday, MindTickle, ChronOnTrack, WellSaid), ensuring platforms are configured, maintained, and scaled to support Sales Training needs.

Business Systems Analysis & Configuration

Work with Sales Training and IT to help design, configure, improve, and automate systems that support efficient business processes. Understand requirements and translate needs into system specifications, configures and tests system changes, and ensures solutions work as intended.

Content & Learning Experience Management

Test, assign, and activate learning paths, assessments, and training sessions to ensure a seamless end user experience and accurate tracking of completion and performance.

Sales Training SharePoint & Database Management

Own and maintain the Sales Training SharePoint site and associated databases; proactively evolve site structure, content, and organization to meet changing business and training requirements.

Workday Data & Process Administration

Manage and optimize processes for entering, maintaining, and auditing sales rep (trainee), facilitator (presenter), and field trainer connection data in Workday, ensuring data accuracy, integrity, and compliance.

Training Platform Support

Manage the Zendesk mailbox for Workday, eLearning, and other training platforms by triaging requests, resolving issues, and escalating as needed to minimize disruption to learners and facilitators.

End User Support & Enablement

Deliver responsive, customer focused support to sales reps, trainers, and facilitators, providing clear guidance on system use, workflows, and best practices.

Documentation & Knowledge Management

Create and maintain system documentation, job aids, and operational guides to support consistency, scalability, and knowledge transfer.

Process Automation & Cross Functional Partnership

Partner cross functionally with Sales Training, Field Training, HR, IT, and external vendors to automate data processes, improve efficiency, and increase accuracy across training operations.

Requirements:

Education:

• Bachelor's degree in Information Systems, Computer Science, Learning Technology, Business, or a related field required.

Work Experience:

• At least 2 years of data, business and/or systems analyst experience.
• At least 1 year of hands-on experience supporting learning systems, LMS platforms, or enterprise business applications.

Knowledge / Skills / Abilities

• Experience translating business requirements into system configurations and functional specifications
• Working knowledge of LMS platforms, enterprise systems, SharePoint, and related technologies.
• Experience with data analysis, reporting, and dashboards; advanced Microsoft Excel skills preferred.
• Strong problem-solving, communication, and organizational skills with high attention to detail and data integrity.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$79,000.00 - $119,000.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.