Senior UI/UX Designer

Project Scope:

• User Research & Requirements Gathering

• Conduct user research, stakeholder interviews, and usability testing to understand the needs of airport operations teams, airlines and regulatory bodies.
• Analyze feedback from airport staff, airlines, ground handlers, and passengers to identify pain points in current systems.
• Collaborate with business analysts and IT teams to define UI/UX requirements for airside and landside applications.
• Establish practice of continuous gathering of UI/UX feedback.

• UI/UX Design & Prototyping

• Create wireframes, prototypes, and high-fidelity designs for web and mobile applications used in airport operations.
• Design user interfaces for operational dashboards, passenger self-service kiosks, mobile apps, and airport control systems.
• Design should be achievable by Engineering team within a reasonable timeframe.
• Ensure designs align with accessibility standards (WCAG, ADA compliance) and aviation industry best practices.

• Interaction Design & Usability Enhancement

• Develop intuitive navigation structures and workflows for airport operations software, and the applications requirements arising out of the Technology Improvement ProgramTIP at SFO (TIP)

• Optimize the user experience for real-time monitoring of applications, ensuring quick response times and ease of use in high-pressure environments.
• Conduct A/B testing and usability assessments to refine UI components.

• Collaboration & Development Support

• Work closely with front-end developers to ensure design feasibility and maintain UI consistency across all applications.
• Provide design assets (SVGs, CSS styles, UI components, HTML) and documentation for development teams.
• Collaborate with IT security teams to ensure UI/UX designs adhere to cybersecurity guidelines.

• Performance Monitoring & Continuous Improvement

• Implement user feedback loops and track usability metrics to improve the effectiveness of UI/UX solutions.
• Recommend and implement iterative design improvements based on data analytics and user behavior studies.
• Stay updated on emerging UI/UX trends and technologies in the aviation industry.

Roles/Responsibilities:

The Proposer shall deliver the following that meets SFO's requirements specified in each Task and Deliverable of this RFP.

Task 1: User Research & Requirements Gathering

Goal: Understand the needs, workflows, and pain points of various airport stakeholders.

Deliverables:

• Stakeholder interview summaries (e.g., operations, airline staff, passengers, baggage handlers)
• User personas and journey maps for key user groups
• Functional UI/UX requirement documents per application/module
• User research summary report with key findings and insights

Task 2: Design a Product Roadmap Outlining Key Features, Priorities, and Release Plans for a Mobile Application

Goal: Define the product's strategic direction, prioritize and plan initiatives, communicate execution plans to stakeholders, and measure outcomes to ensure the product delivers customer and business value.

Deliverables:

• Product Vision & Strategy Document
• Product Roadmap Visual Representation
• Initiative & Epic Breakdown Feature Prioritization Framework
• Product Requirements Document (PRDs)
• Stakeholder Communication Artifacts
• Metrics & Success Tracking

Task 3: Design of UI/UX Standards and Design System

Goal: Establish a reusable Design System to ensure visual and functional consistency across all applications.

Deliverables:

• Airport UI/UX Style Component Architecture Guide (colors, typography, layouts, grids, iconographys, etc.)
• Design System documentation (components, widgets, interaction patterns)
• Figma based UI library
• Guidelines for third-party vendors to adhere to airport UI/UX standards

Task 4: Application UI/UX Design & Prototyping

Goal: Create and iterate on design prototypes for new or updated applications across airport systems.

Deliverables:

• Wireframes and user flow diagrams for each application
• High-fidelity prototypes (desktop, mobile, kiosk as applicable)
• Interactive click-through models for stakeholder demos
• Annotated design handoff packages for development teams
• Create designs for passive feedback that address unauthorized viewing or interaction, and implement active feedback using standardized notifications.

Task 5: Usability Testing & Iteration

Goal: Validate and improve design usability through testing with real users.

Deliverables:

• Test plan and protocol documents
• Usability test recordings and analysis summaries
• Feedback synthesis reports with prioritized design changes
• Updated design files reflecting improvements post-testing

Task 6: UI/UX Oversight for Vendor Applications

Goal: Ensure vendor-acquired applications align with the airport's UI/UX standards.

Deliverables:

UI/UX compliance checklist for vendor evaluation

Review reports of vendor application designs against airport standards

Recommendations for UI/UX improvements for vendor solutions

Integration support documentation for harmonizing vendor UIs with internal systems

Additional Expectations:

• Participate in Agile ceremonies and cross-functional design reviews
• Support front-end developers during implementation
• Maintain version control of design assets and documentation
• Stay current with UX trends and airport technology advancements

Mandatory Skills:

1. Candidate MUST be able to work 100% onsite (full-time). Hybrid or remote work will not be considered.
2. Candidate MUST be legally authorized to work in the United States.
3. Candidate MUST successfully pass a Transportation Security Administration (TSA) Threat Assessment and any background checks required to obtain an SFO Badge
4. Mandatory Exp:

1. Successful candidate(s) MUST demonstrate expertise in the following:

1. User Research & Requirements Gathering: Conduct Research, interview stakeholders, and usability testing; analyze feedback to identify current pain points.
2. UI/UX Design & Prototyping for Web and Mobile Applications. Create wireframes, prototypes, and high-fidelity designs, UI for operational dashboards, design with accessibility standards (WCAG, ADA compliance).
3. Interaction Design & Usability Enhancement: intuitive navigation structures and workflows for applications requirements, optimize UX for real-time monitoring, A/B testing and usability assessments to refine UI components.
4. Collaboration & Development Support: ensure design feasibility and maintain UI consistency for all applications, design assets (SVGs, CSS styles, UI components, HTML) and documentation for DEV teams; UI/UX designs adhere to cybersecurity guidelines.
5. Performance Monitoring & Continuous Improvement: user feedback loops and track usability metrics; iterative design improvements based on data analytics and user behavior studies.

2. Candidate(s) MUST have strong experience Designing a Product Roadmap (key features, priorities and release plans) for a MOBILE Applications, including:
   1. Product Vision & Strategy Document and Product Roadmap Visual Representation
   2. Initiative & Epic Breakdown
   3. Feature Prioritization Framework
   4. Product Requirements Document (PRDs)
   5. Stakeholder Communication Artifacts
   6. Metrics & Success Tracking
3. Candidate(s) MUST be able to Design UI/UX Standards and Design System including:
   1. Style Component Architecture Guide (colors, typography, layouts, grids, iconographys, etc.)
   2. Design System documentation (components, widgets, interaction patterns)
   3. Figma based UI library.
   4. 3rd party guidelines for UI/UX standards.
4. Candidate(s) MUST have experience providing UI/UX oversight for Vendor Applications including:
   1. UI/UX compliance checklist
   2. Review reports of vendor application designs
   3. Recommendations for UI/UX improvements for vendors
   4. Integration support documentation for harmonizing vendor UIs with internal systems