Project Manager / Service Transition Manager

Job title: Project Manager / Service Transition Manager
Location: Remote
Position type: Fulltime
Salary: $150k/year + benefits.

What are we looking for ?

We are seeking an experienced Project Manager with 12-15+ years of overall IT experience and 5-7+ years of experience leading service transition, vendor consolidation, and transformation initiatives for global enterprise clients. PMP or Prince2 certification is mandatory.
The ideal candidate will have proven experience managing end-to-end service transitions, including knowledge transfer (KT), shadow/reverse-shadow phases, steady-state handovers, vendor rationalization, and transitioning services between incumbent and strategic partners while ensuring minimal business disruption and SLA compliance.

Key Responsibilities
Lead end-to-end project delivery, ensuring projects are completed on time, within scope, and within budget.
Coordinate internal teams, third-party vendors, and stakeholders for successful project execution.
Develop and maintain detailed project plans, schedules, risk registers, and status reports.
Manage project scope, budget, resource allocation, risks, issues, and change requests.
Provide regular project updates and escalation reports to senior leadership.
Build and maintain strong relationships with clients, business stakeholders, and service providers.
Ensure effective governance and adherence to project management best practices.
Service Transition & Vendor Consolidation Responsibilities (Priority Skills)
Lead vendor consolidation initiatives, including assessment of the existing vendor landscape, rationalization of overlapping services, contract consolidation, and transition of services to strategic partners.
Manage outsourcing, insourcing, rebadge, rehire, and new-hire transition programs.
Plan and execute end-to-end service transitions, including:
Knowledge Transfer (KT)
Shadowing and Reverse Shadowing
Transition Readiness Assessments
Hypercare Support
Steady-State Handover
Ensure business continuity throughout transition activities with minimal operational disruption.
Establish governance frameworks and transition plans aligned with agreed SLAs and KPIs.
Coordinate cross-functional teams, vendors, and operational support teams throughout transition lifecycles.
Drive successful service acceptance, operational readiness, and transition closure.
Required Experience
PMP or Prince2 Certification.
12-15+ years of overall IT experience.
5-7+ years managing enterprise-level service transition and vendor management programs.
Experience with vendor consolidation, outsourcing/insourcing, managed services transitions, rebadge/rehire programs, and operational handovers.
Experience with Agile, Waterfall, and Hybrid delivery methodologies.
Strong knowledge of MS Project, JIRA, ServiceNow, and PMO governance practices.
Excellent stakeholder, vendor, and client management skills.
Strong executive communication and reporting experience.