Title: Service Desk Representative
Location: Remote
Schedule: 10am – 7pm MST | Monday - Friday
Job Type: Contract (12 months)
Compensation: $18.00 - $21.00 per hour (W2)
Industry: Renewable Energy

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About the Role
We are seeking a skilled Service Desk Representative to join our client’s corporate technology support team. This role is focused on providing comprehensive technical assistance to internal users, ensuring smooth operation of systems, hardware, and applications. The position offers an initial 6-month term with opportunities for skill development, project extensions, and potential conversion to full-time employment. Training will be provided for up to two weeks.

Job Description
As a Service Desk Representative, you will serve as the first point of contact for technical support, resolving issues across operating systems, software, hardware, and connectivity. Unlike traditional triage desks, this team emphasizes hands-on troubleshooting and resolution. You will collaborate with internal technology teams to minimize disruptions and enhance the employee experience.
Key Responsibilities:

Provide technical support via phone, chat, email, and remote tools.
Diagnose and resolve issues using technical skills, historical records, and knowledge bases.
Analyze and triage technology problems, escalating to Tier 2 when necessary.
Process service requests in line with organizational guidelines and SLAs.
Document issues and resolutions for audit and escalation purposes.
Partner with technology teams to improve processes and user experience.
Adhere to security practices to safeguard systems and data.
Stay informed on emerging technologies to deliver innovative solutions.

Qualifications
Required:

Certifications such as CompTIA or experience with Google Workspace.
Intermediate knowledge of troubleshooting fundamentals.
Experience with current Windows OS and built-in applications.
Ability to troubleshoot iOS mobile devices and applications.
Familiarity with Microsoft Active Directory/GPO and networking protocols (DHCP, DNS).
Understanding of cybersecurity fundamentals and best practices.
Knowledge of conferencing A/V solutions and VOIP technologies.
Strong customer service and communication skills.
Aptitude for learning new technologies and processes.

Preferred:

Intermediate knowledge of Chrome OS and Mac OS.
Experience providing remote support via phone and chat.
Familiarity with Single Sign-On systems.
Basic knowledge of G-Suite in a corporate environment.

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Service Desk Representative

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