Epic Trainer

Purpose Statement / Position Summary

• Cliente''s Instructional Design and eLearning Development team is responsible for developing the knowledge and skills of the workforce with a focus on Epic and its many integrations.
• Ensures Client staff can meet current and future business objectives and deliver quality educational services that meet customers’ needs through online and hybrid content.
• Designs courses, develops overall curriculums, produces eLearning, and creates supporting education materials.
• Works closely with teams across the organization conducting needs analyses, developing learning objectives, writing, organizing, and editing content, and applying learning theory to produce customized education solutions.
• Uses instructional design and multimedia development skills to shape curricular content into coherent instructional modules.
• Employs multimedia and interactive web-based tools aimed at encouraging learner engagement.
• Solves complex content or delivery-related issues in collaboration with Epic Analysts and Client technical teams.
• Devises educational interventions required to close end-user performance gaps.
• Creates training programs based on analysis and provides guidance in creating and evaluating results.
• Works closely with leaders, subject matter experts, and team members on all aspects of education programs.
• Ensures project deadlines are met and educational content reflects operational workflows, policies, and procedures.
• Functions as an expert in educational validation sessions for application build modifications, upgrades, and implementation of new technologies.
• Builds educational content with strong aesthetic appeal while applying learning principles to deliver measurable knowledge gains.
• Develops engaging and highly interactive content to support end-user knowledge growth.
• Advises on and develops course curriculum while providing direction for creation and storage of educational materials.
• Ensures educational content and supporting materials remain current and readily accessible within Client environments.

Essential Functions and Responsibilities

• Act as a point of escalation related to technical issues and questions.
• Collaborate with support faculty and Epic Analysts to improve student learning.
• Participate in assigned integration work groups.
• Teach and mentor new IS Training team members to achieve maximum technical competencies.
• Determine appropriate training methodologies for new functionality/workflows.
• Ensure instructional design aligns with adult education best practices.
• Manage training projects and create status reports on online training development progress.
• Educate employees and leaders on efficient use of the Learning Management System (LMS).
• Lead prioritization of instructional design projects and ensure accountability for on-time delivery.
• Create and validate training tools supporting ongoing education of system users.
• Oversee training environments and provide direction regarding environment structure.
• Maximize utilization of tools and learning technologies in deploying eLearning content.
• Audit courses and assist with evaluating learning program effectiveness.
• Utilize project management tactics to complete projects and accomplish educational goals.
• Conduct educational needs assessments.
• Maintain expertise and competence in assigned software/Epic modules.
• Create knowledge checks and assessments based on course content.
• Be at work and be on time.
• Follow company policies, procedures, and directives.
• Interact in a positive and constructive manner.
• Prioritize and multitask.

Organizational Expectations

Trust

• Delivers promised results and helps others do the same.
• Is widely trusted and seen as direct, truthful, and authentic.
• Chooses the right path even when uncomfortable or difficult.
• Takes ownership of mistakes and works to correct situations.

Ethics

• Does the right thing even if no one is watching.
• Acts in a moral and ethical manner.
• Complies with laws, regulations, and policies governing Client’s work as a healthcare provider.

Accountability

Personal Responsibility

• Accepts full responsibility for personal behavior.
• Contributes as a team member to complete tasks, resolve problems, and achieve goals.
• Follows through on commitments.
• Takes responsibility for actions.

Regulatory Requirements and Compliance

• Complies with regulatory requirements, applicable laws, and organizational policies.
• Maintains all license and certification requirements.

Fiscal Responsibility

• Effectively manages time and resources.
• Reduces waste and completes work activities efficiently.

Best Practices

Supports Performance Improvement and LEAN

• Proactively seeks improvement opportunities.
• Supports and embraces necessary change.
• Demonstrates openness to new ideas, processes, and technologies.
• Collaborates to implement new strategies and improve team performance.
• Consistently implements practices that improve patient safety, customer service, and quality care.

Continuous Learning

• Pursues internal and external learning opportunities.
• Takes responsibility for staying informed about industry trends and changes.
• Regularly seeks and accepts feedback.
• Recognizes additional work or duties as opportunities for professional growth.

Compassion

Service

• Provides the highest level of customer service.
• Exhibits professionalism, respect, and dignity at all times.
• Demonstrates commitment to understanding, meeting, and exceeding the needs of employees, patients, physicians, and guests.
• Delivers proactive, courteous, and knowledgeable service.

Communication

• Practices open and honest communication.
• Demonstrates support and empathy.
• Actively listens to understand diverse perspectives.
• Maintains the self-esteem and confidence of others.
• Effectively conveys written and oral communication while adapting style and tone to various audiences.

Synergy

Teamwork

• Participates as an active team member.
• Demonstrates willingness to engage and accept shared responsibility.
• Works cooperatively and collaboratively across departments to achieve positive results.

Essential Job Outcomes

• Supports the training team in troubleshooting educational tools and serves as a technical escalation point.
• Collaborates with support faculty and Epic Analysts to improve student learning through instructional design principles.
• Partners closely with campus leadership to ensure learning programs transfer effectively from training environments to operational workspaces.
• Ensures feedback is bi-directional between training and operational teams.
• Identifies and implements opportunities for process and system improvements.
• Participates in assigned integration work groups, providing workflow observations and training-related recommendations.
• Teaches and mentors new IS Training team members to maximize technical competencies and Client  training process awareness.
• Assists in developing and maintaining education tools related to system updates and organizational initiatives.
• Determines appropriate training methodologies based on learning needs and objectives.
• Ensures instructional design aligns with adult education best practices.
• Analyzes trends, industry direction, and adult learning theory to support educational strategy.
• Maintains business and healthcare knowledge, including competency assessment and education requirements.
• Creates detailed project plans with schedules, task breakdowns, and milestones.
• Manages training projects and develops status reports.
• Educates employees and leaders on efficient LMS usage, including documentation, reporting, and content management.
• Monitors LMS issues, data/process gaps, and identifies opportunities for efficiencies and enhancements.
• Leads prioritization of instructional design projects and ensures timely delivery.
• Creates and validates training tools to support user education and competency measurement.
• Oversees maintenance and optimization of training environments, including Mitosis Guru.
• Ensures training environments support realistic end-user instruction and practice.
• Develops, modifies, and validates curriculum, content, materials, and environments.
• Applies learning best practices, standardized tools, and templates.
• Creates and maintains training materials, job aids, exercises, activities, and documentation.
• Directs structured learning experiences for eLearning modules.
• Creates monitored simulations and problem-solving learning scenarios.
• Audits courses and evaluates learning program effectiveness.
• Recommends improvements and standardization opportunities.
• Utilizes project management methodologies throughout instructional design processes.
• Conducts assessments, job analyses, course design, and development activities.
• Uses metrics to conduct needs analyses and develop learning strategies.
• Improves individual and organizational performance through learning initiatives.
• Maintains expertise in assigned software and Epic modules.
• Remains informed about industry trends and innovations.
• Partners with Epic Application implementation and support teams regarding system changes affecting end users.
• Provides feedback for improvements and innovations based on end-user experiences.
• Creates knowledge checks and assessments to verify learner comprehension.
• Incorporates gamification strategies to improve learning outcomes.
• Produces eLearning courses on schedule and aligns them with learning outcome strategies.
• Tests courses for functionality, quality, timing, and learner experience.
• Recommends edits to improve accuracy and engagement.
• Designs, develops, and facilitates learner-centered, performance-based education programs.
• Creates training programs that may include: Storyboards Scripts and text Voice-over Sound Graphics Closed-captioning

Experience Requirements

• Minimum 7 years of relevant Epic experience.
• Minimum 7 years of instructional design and eLearning development experience.
• Experience with Learning Management Systems (LMS) and integrated tools.
• Epic Master Train Environment (MST) build experience when Epic is the primary supported system.
• Demonstrated proficiency in adult learning theory, motivation, and development.
• Proven ability to identify issues, prioritize, and resolve problems.
• Proven leadership skills in organizing, planning, and implementing process changes.
• Advanced analytical and critical-thinking skills.
• Demonstrated expertise in content development, build, and refinement.
• Experience owning educational project deliverables, objectives, and timelines.
• Ability to learn new software quickly.
• Interest and expertise in emerging technologies such as: Gamification Virtual Reality (VR) xAPI
• Experience conducting training needs analyses.
• Experience with technical training development and eLearning tools.
• Proven ability to lead multiple projects and collaborate with stakeholders.
• Proven success in learning analytics and technology-enabled learning experiences.
• Ability to work through ambiguity and meet tight deadlines.
• Knowledge of media delivery formats including: Streaming video Animation LMS integrations
• Experience with content authoring tools, software development, graphic design, or usability design.
• Proven success working independently and collaboratively.
• Strong understanding of: In-person instruction Remote instruction  Online learning
• Blended learning pedagogy Instructional design trends
• Ability to build trust with business leaders.
• Proven ability to own and advance curriculum content with minimal direction.

Education / Certifications

• Bachelor’s degree or equivalent combination of education and relevant experience required.
• Epic Certification in one or more modules (NVT) required when Epic is the primary supported system.
• Multiple Epic certifications preferred.
• Instructional Design Certificate preferred.