Genesys Cloud Architect

Title : Genesys Cloud Architect Location : San Diego CA(Remote) (10+ Year Experience) Key Responsibilities Architecture & Design: Design end-to-end contact center solutions on Genesys Cloud, ensuring high availability, global scalability, and fault tolerance. SCV & CRM Integration: Lead advanced integrations between Genesys Cloud and CRM environments, specifically Salesforce Service Cloud Voice (SCV), leveraging telephony toolkits, APIs, and event-driven architectures. AI & Automation: Impleme

Role: Salesforce Technical Architect Duration: 12 Months Mode of Work: Remote Position Overview: We are looking for a highly experienced Salesforce Technical Architect with strong expertise in Salesforce Service Cloud and Genesys Cloud CX to support an enterprise CRM and contact-center transformation initiative. The successful candidate will be responsible for defining Salesforce architecture, developing enterprise-grade solutions, and designing integrations between Salesforce and Genesys Clo

Salesforce Technical Architect (Genesys Cloud) Location: Boston, MA Remote Contract Duration: 12 Months Preference: Candidates with prior Genesys experience are highly preferred Position Overview We are looking for a highly experienced Salesforce Technical Architect with strong expertise in Salesforce Service Cloud and Genesys Cloud CX to support an enterprise CRM and contact-center transformation initiative. The successful candidate will be responsible for defining Salesforce archi

Pre-Screening Questions Q1: Do you have hands-on experience architecting, designing, and implementing telephony integrations between Salesforce using Open CTI and Genesys Cloud CX or Genesys Engage? Please describe the integration and your specific responsibilities. Q2: Have you configured or architected Salesforce Omni-Channel routing in conjunction with Genesys? Do you have experience synchronizing agent availability/presence between Salesforce Service Cloud and Genesys? Q3: Have you designed