Senior Consultant, Customer Enablement
Hybrid • Posted 1 day ago • Updated 3 hours agoFull Time
On-site
USD $83,000.00 - 110,000.00 per year
tax.com
Fitment
Dice Job Match Score™
🛠️ Calibrating flux capacitors...
Job Details
Skills
- Taxes
- Customer Satisfaction
- Leadership
- Mentorship
- Documentation
- Collaboration
- Partnership
- Management
- Roadmaps
- Technical Training
- Onboarding
- Content Development
- Articulate
- Zendesk
- Salesforce.com
- Camtasia
- Agile
- Communication
- Customer Facing
- SaaS
- Supervision
- Training
- Videoconferencing
- DICE
- Jersey
- Recruiting
Summary
Why Ryan?
The Senior Consultant, Customer Enablement is a high-performing individual contributor responsible for owning enablement strategy and execution for one or more tax software platforms. This role leads onboarding, training, and adoption programs that directly impact product success and customer satisfaction. Senior Consultants operate with a high degree of autonomy and regularly collaborate with Product, Customer Success, and Support leadership.
Duties and responsibilities, as they align to Ryan's Key Results:
People
Client
Value
Qualifications
Certificates and Licenses:
Valid driver's license required.
Supervisory Responsibilities:
None
Work Environment:
Standard indoor working environment.
Occasional long periods of sitting while working at computer.
Occasional long periods of standing while training.
Position requires regular interaction with customers in-person, via e-mail and telephone, and video conferencing.
Independent travel requirement: 25 to 50%.
#DICE
Compensation Pay Transparency:
- Hybrid Work Options
- Award-Winning Culture
- Generous Personal Time Off (PTO) Benefits
- 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
- Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
- Benefits Eligibility Effective Day One
- 401K with Employer Match
- Tuition Reimbursement After One Year of Service
- Fertility Assistance Program
- Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service
The Senior Consultant, Customer Enablement is a high-performing individual contributor responsible for owning enablement strategy and execution for one or more tax software platforms. This role leads onboarding, training, and adoption programs that directly impact product success and customer satisfaction. Senior Consultants operate with a high degree of autonomy and regularly collaborate with Product, Customer Success, and Support leadership.
Duties and responsibilities, as they align to Ryan's Key Results:
People
- Mentor junior enablement team members and share domain knowledge
- Lead by example in collaborative practices across internal teams
- Provide training and support to new team members and peers
- Contribute to internal documentation, process standards, and best practices
Client
- Coordinate enablement initiatives for complex product segments in partnership with product owners
- Partner with Product and Customer Success to translate roadmap features into learning experiences
- Develop and manage scalable onboarding journeys across multiple formats
- Contribute to roadmap and planning feedback by surfacing trends from training and customer insights
Value
- Design, develop, and maintain high-impact enablement content that drives adoption
- Evaluate and optimize program effectiveness using data insights and customer feedback
- Support feature launches with communications, demos, and follow-up training
- Identify gaps in enablement coverage and recommend solutions
Qualifications
- 4-6 years of experience in SaaS customer enablement, technical training, or client education
- Proven ability to lead training initiatives for product launches, onboarding, or adoption campaigns
- Proficiency in content development tools such as Articulate 360, ZenDesk, Salesforce, and Camtasia
- Familiarity with product release cycles and agile development methodologies
- Strong communication skills, including the ability to present to cross-functional stakeholders
- Bachelor's degree preferred, or equivalent experience in enablement, education, or customer-facing SaaS roles
Certificates and Licenses:
Valid driver's license required.
Supervisory Responsibilities:
None
Work Environment:
Standard indoor working environment.
Occasional long periods of sitting while working at computer.
Occasional long periods of standing while training.
Position requires regular interaction with customers in-person, via e-mail and telephone, and video conferencing.
Independent travel requirement: 25 to 50%.
#DICE
Compensation Pay Transparency:
- For certain California based roles, the base salary hiring range for this position is $83,000.00 - $110,000.00
- For other California based roles, the base salary hiring range for this position is $76,000.00 - $100,650.00
- For Colorado based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00
- For Illinois based roles, the base salary hiring range for this position is $76,000.00 - $100,650.00
- For other Illinois based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00
- For Maryland based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00
- D30$76,000.00 - $100,650.00
- For Massachusetts based roles, the base salary hiring range for this position is $76,000.00 - $100,650.00
- For other Massachusetts based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00
- For New Jersey based roles, the base salary hiring range for this position is $83,000.00 - $110,000.00
- For New York based roles, the base salary hiring range for this position is $83,000.00 - $110,000.00
- For other New York based roles, the base salary hiring range for this position is $69,000.00 - $91,300.00
- For Washington based roles, the base salary hiring range for this position is $76,000.00 - $100,650.00
- The Firm makes offers based on many factors, including qualifications and experience. Roles may be eligible for incentive compensation.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 80177595
- Position Id: R0018573
- Posted 1 day ago
Company Info
About tax.com
At Ryan’s tax.com™ division, we fuse industry-leading tax expertise with cutting-edge technology development expertise and service delivery excellence. With a focus on innovation and collaboration, our team specializes in the development and deployment of business software designed to streamline and optimize management, compliance and operational tasks related to property tax, unclaimed property, transfer pricing, and indirect taxes as well as grants, credits, and incentives.
Ryan’s tax.com™ division is a growing team of more than 400 dedicated members who specialize in software design, development, user experience, customer support, training, and more and work in conjunction with Ryan’s global team of more than 5,000 professionals. Your skills and expertise, coupled with Ryan’s award-winning workplace culture, will help lead us in the next era of excellence.
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