IT Field Support

IT Field Technician

We are now hiring to add to our IT department for our Restaurant Company.

Summary

Direct responsibility to develop, manage, update, document, and support various restaurant technology systems including software and hardware support, configuration management, quality assurance, third-party vendor application support, and general user support.

Essential Duties and Responsibilities include, but not limited to the following:

Coordinate with software vendors to prioritize enhancement requests and bug fixes; Ensure successful system-wide deployment without operations impact.

Provide support, as needed, for all systems (hardware and software)

Extensive knowledge diagnosing and troubleshooting software, hardware and procedural problems

Work to minimize downtime resulting from procedural, hardware, or software applications issues.

Isolate problem trends and ensure that troubleshooting efforts are completed for recurring problems until permanent solutions are found

Develop, Test and Deploy configuration changes and software updates to the restaurants timely. Monitor the deployment of all changes to ensure completion. Follow-up on failed deployments and resolve issues.

Recommend and/or develop processes, policies, and procedures that lead to a more efficient and effective customer service experience

Proven ability to execute projects regarding software and hardware deployment, staging, configuration, testing, programming, installations, or upgrades

Multi-task in an effective manner and work successfully in a fast-paced environment

Perform other duties and responsibilities as assigned

Experience:

Experience with restaurant technologies

Experience with in-depth working knowledge of restaurant systems; Xenial/Sicom POS, Kitchen Display Systems, Configuration Center (CFC), online ordering, loyalty programs, and new technologies as needed

Experience of hands-on experience in restaurant POS administration/management, restaurant support, or an equivalent combination of education and experience

Experience with Ceiling / on Wall Screen mounting

Experience of business systems knowledge required, including POS, sales, labor, cash, inventory and system exports\imports.

Experience with managing multiple high priority initiatives in a fast paced highly technical environment

Education:

High school diploma or GED required.

Sicom/(Xenial) systems certified a plus

Competencies:

Creative in technical solutions and possesses strong problem-solving skills

Strong analytical skills to identify trends and dig into root cause of problems

Ability to multitask effectively

Excellent listening and communication skills, both verbal and written

Organized, detail-oriented, and self-motivated

Must be able to document and present technical issues to be understood at a user (non-technical) level

Problem-solving abilities and abilities to consistently meet deadlines

Ability to build positive and collaborative relationships

Project management experience

Ability to work with minimal supervision

Working Conditions:

Position requires talking, hearing, kneeling, walking, crouching, crawling, grasping, pushing, lifting, sedentary work, and visual acuity

Conditions include working inside, working around machines with moving parts and moving objects, radiant and electrical energy. Occasionally lifting machines, or boxes weighing up to 50 pounds.

Working closely with others and working alone. Working irregular hours, including evenings and on call responsibilities (Includes Weekends)

Requirements:

Extensive travel, up to 75%

Valid Driver License

Benefits

Car and cell phone allowance

+ Gas Compensation

Medical/Dental/Vision/Critical illness/Accident insurance/ Term Life