Our client is a fast-growing, data-driven technology company building a brand-new support function from the ground up, and they need someone who can architect it end to end, not just optimize what already exists. You'll take on two connected challenges: bringing order and accountability to a fragmented support model, and standing up an entirely new support function for a major product launching later this year. The role sits at the intersection of process design, team building, and hands-on execution, with direct visibility to senior leadership across the business. AI is already central to how this team operates, and you'll be expected to use it, not just talk about it.
PLEASE NOTE: Our client seeks candidates who live in the Northeast (Massachusetts, New York, New Jersey, Pennsylvania, Maryland, etc.)
As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact .
- Job Type: Full-Time | Direct Hire
- Location: Remote, East Coast
- Compensation: This job is expected to pay a base of about $150k-170k
- No Visa Sponsorship Available for this role
What You ll Do:
- Design and own the operating model for a brand-new support function, including workflows, tooling, and how knowledge gets captured and shared
- Build and lead a small, senior team while staying hands-on as the function takes shape
- Partner directly with leaders across Product, Engineering, Data, Customer Success, and Commercial teams to define how support should work end to end
- Use AI to dig into ticket and product data, spot patterns, and turn what you find into decisions, not just reports
- Help stand up support for a major new product launching later this year, while keeping today's support running
What Gets You the Job:
- Experience building a support, product operations, or similar function from the ground up, ideally more than once
- Comfortable working as a hands-on individual contributor early on, with the experience to hire and lead a team as the function grows
- Executive presence: you can hold your own in a room with senior leaders across Sales, Customer Success, and Product
- Real, practical experience using AI to change how a business operates, not just point-solution chatbots layered on existing tools
- Background working in a business where data is central, and comfort using data to make decisions (deep technical or SQL skills not required)
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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