Job Purpose: On an ongoing basis, the Program Manager will report to the Application Development and Support manager, the designated Contract Manager (see section 15.). The Program Manager may serve as the liaison for the Department with the Federal Centers for Medicare & Medicaid Services (CMS), the Florida Digital Service, and solution providers/suppliers. The Program Manager will work closely with the Florida Long-Term Care Ombudsman Program (LTCOP) and other project stakeholders. Work related to other divisions may be assigned by the Department’s Contract Manager. The Program Manager will focus on developing and improving business processes, assisting with the development of metrics, both within the technology and business organizations. The candidate must have the following abilities for consideration: • A strong understanding of information systems, business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology. • Capable of identifying, proposing, and influencing business solutions, negotiating deliverables and requirements across multiple business customers or organizations. • Possess an understanding of technological trends and state initiatives and use this knowledge to bring solutions to enhance the Departments strategic position. About the Candidate: Qualifications Education - Bachelor’s or master’s degree in computer science, Business Administration, or other related fields, or equivalent work experience. Certifications – Project Management certification is required.
Required Experience
This position requires the following experience and/or knowledge: 1. Minimum of 10 years of experience in IT, with at least 3 years of leadership experience and 5 years managing an IT program area. 2. Expertise in technical writing and documentation. 3. Competency in document version control and collaborative document management. 4. Solid understanding of procurement procedures. 5. Strong negotiation and stakeholder management skills. Primary Job, Duties and Tasks 1. General Program Manager Activities. The Program Manager focuses on high-level coordination of multiple related projects to achieve a broad organizational goal. To do so, the Program Manager shall perform the following activities: 1.1. Strategic Alignment: Ensuring that the collective output of all projects aligns with the Department’s goals and objectives. 1.2. Benefits Realization: Measuring whether the program actually improved the business after the individual projects were completed. 1.3. Cross-Project Dependency Mapping: Managing the “interlocking” pieces where the output of Project A is required for the start of Project C. 1.4. Stakeholder Political Management: Navigating high-level executive relationships and board-level expectations rather than day-to-day team management. 1.5. Program Governance: Establishing the standards, reporting structures, and “rules of engagement” that all project managers under the program must follow. 1.6. Resource Capacity Planning: Shifting budgets and personnel between different projects to ensure the highest-priority initiatives have what they need. 2. General Project Manager Activities. The Program Manager will also perform project management activities that focus on the specific constraints of a single project with a defined beginning and end. 2.1. Work Breakdown Structure (WBS) Creation: Decomposing a specific project into manageable tasks and sub-tasks for a team to execute. 2.2. Critical Path Management: Identifying the specific sequence of tasks that determines the shortest possible duration for the project. 2.3. Task-level Resource Leveling: Assigning specific individuals to specific tickets or chores to prevent staff burnout. 2.4. Technical Quality Control: Inspecting the specific deliverables (e.g. a line of code or a physical prototype) to ensure they meet the defined technical specifications. 2.5. Project Budget Tracking: Monitoring day-to-day expenses, purchase orders, and vendor invoices against a specific project’s fixed budget. 2.6. Daily Stand-ups and Scrums: Facilitating the immediate, daily communication required to remove “blockers” for the execution team. 2.7. Project Reporting: Providing weekly tasks and status updates to the Contract Manager; CRAIDL logs; monthly reports; operational work plans. Other reporting as assigned, when necessary. 2.8. Project Artifacts: Producing “as-is” and “to-be” solution models; Business Requirements Document (BRD); Technical Requirements Document/specifications (TRD); and Wireframes/UI/UX design. Other artifacts as assigned, when necessary. | 
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