Role: Customer Renewals Representative II
Location: Fully Remote (U.S.)
Rate: $35/hr on W2.
Duration: Contract through December 2026 with a medium possibility of extension or conversion to full-time.
Schedule: Monday Friday, 8:00 AM 5:00 PM EST (1-hour lunch)
Hours: 40 hours per week (No overtime or weekend work expected)
Position Overview
We are seeking a detail-oriented Customer Renewals Representative II to support our customer lifecycle and revenue retention initiatives. This role is responsible for managing hardware renewals, performing hardware reconciliations, resolving billing inquiries, and maintaining customer renewal pipelines. The ideal candidate thrives in a fast-paced environment, possesses strong analytical skills, and demonstrates exceptional attention to detail while collaborating with cross-functional teams.
This position plays a critical role in ensuring accurate contract execution, timely invoicing, revenue forecasting, and delivering an outstanding customer experience.
Key Responsibilities
- Manage customer hardware renewal opportunities and reconciliation activities to maximize revenue retention.
- Execute hardware renewal contracts accurately while ensuring compliance with monthly invoicing and revenue timelines.
- Perform detailed hardware reconciliation and contract reviews to validate customer entitlements and contractual obligations.
- Submit contract modification requests to the Operations team for Auto-Renewal updates.
- Process product and contract terminations promptly while ensuring adherence to company policies and customer agreements.
- Research customer agreements to support contract interpretation and compliance.
- Partner closely with internal teams including:
- Customer Success
- Sales
- Collections
- Operations
- Maintain assigned renewal pipeline and customer activity within Salesforce CRM.
- Track monthly renewal forecasts and ensure invoice schedules are met.
- Respond to billing inquiries and assist with contract-related requests.
- Provide support to management and teammates on additional projects and operational initiatives as needed.
- Deliver an exceptional customer experience by coordinating internal resources and ensuring successful customer outcomes.
Required Qualifications
- Minimum 3 years of professional experience in a customer renewals, contract administration, subscription renewals, or customer success environment.
- Strong customer service and communication skills.
- Excellent organizational skills with exceptional attention to detail.
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Experience managing customer contracts, renewals, billing, or revenue-related processes.
- Proficiency with Microsoft Office, particularly Excel.
- Experience working with CRM systems (Salesforce preferred).
Preferred Qualifications
- Bachelor's degree or equivalent professional experience.
- Experience supporting HR, Payroll, HCM, or Workforce Management software.
- Advanced Microsoft Excel skills, including:
- VLOOKUP/XLOOKUP
- Pivot Tables
- Data analysis and reporting
- Experience working in a SaaS or software subscription business.
- Familiarity with revenue forecasting and contract lifecycle management.
Preferred Skills
Customer Renewals, Contract Administration , Hardware Renewals , Hardware Reconciliation , Revenue Retention , Billing Support , Salesforce CRM , Microsoft Excel (Pivot Tables, VLOOKUP) , Customer Success , Contract Compliance , Revenue Forecasting , Cross-functional Collaboration , Analytical Thinking , Problem Solving , Time Management , Attention to Detail , Communication Skills , Customer Relationship Management
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