IT Support Desk Manager
CDW Amplified Services
Dice Job Match Score™
🧠 Analyzing your skills...
Job Details
Skills
- Acquisition
- Mentorship
- FOCUS
- RBAC
- Access Control
- Onboarding
- Licensing
- Provisioning
- Process Improvement
- Documentation
- Service Desk
- Technical Support
- Management
- Microsoft Azure
- Multi-factor Authentication
- Microsoft Office
- SaaS
- DICE
Summary
W2 / Contract to Hire
Mostly reote, some onsite in Chicago, IL (near airport)
CDW is seeking a hands-on Support Desk Manager/Lead with strong Microsoft 365 administration expertise and a focus on MFA and identity security. This is a player-coach role leading a small team while actively handling Level 2/3 escalations and supporting a range of SaaS applications in a dynamic, acquisition-driven environment.
Key Responsibilities:
- Lead and mentor a small Service Desk team; serve as primary escalation point for Level 2/3 issues
- Own Microsoft 365 administration, with deep focus on MFA, Conditional Access, and identity security
- Manage Azure AD / Entra ID, including user lifecycle, RBAC, and secure access controls
- Troubleshoot and resolve complex issues across M365 and other SaaS platforms
- Support onboarding/offboarding, licensing, and access provisioning across systems
- Enforce security best practices (Zero Trust, least-privilege) across the environment
- Drive process improvements, documentation, and service desk efficiency
- 5+ years in IT support, with 1-2+ years in a lead or management role
- Strong hands-on experience resolving Level 2/3 issues in M365 environments
- Expertise in Azure AD / Entra ID, MFA, and Conditional Access
- Experience supporting and troubleshooting SaaS applications
- Ability to lead while remaining deeply technical and hands-on
A hands-on leader who can guide a small team, own escalations, and drive secure, efficient operations across Microsoft 365 and SaaS systems.
#dice
- Dice Id: infogrup
- Position Id: 22106
- Posted 2 hours ago
Company Info
At CDW Amplified Services, we use our deep technical insights, local market knowledge, and rock-solid relationships and reputation to create exceptional business outcomes for people and companies every day. We are locally based, with global partnerships to deliver the industry's top technical solutions and talent to every one of our clients. Our clients, contractors, partners, and employees choose CDW Amplified Services because we tackle the tough problems, and we care about people while we do it. Our clients range from large global businesses to medium-sized firms that use technology as a competitive advantage and are seeking the best people and processes to execute their vision. The reason we win is that our people are relentlessly committed to our client's vision and business success. The reason that our people are so relentless is that we are equally fanatical about their talent, their success, and their well-being.
If you would like to learn more, join our team or explore how CDW Amplified Services can benefit your business, please reach out today!!
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs