HR1 Service Now Developer - Senior Specialist (ITAD-SS/ETS) - Project - Internal

Salary : $99,300.00 - $133,608.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Project (limited duration)
Remote Employment: Remote Optional
Job Number: 2026-07108
Department: Health Care Authority
Division: ETS
Opening Date: 08/25/2026
Closing Date: 9/1/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
HR1 Service Now Developer - Senior Specialist (ITAD-SS/ETS) - Project - Internal

71115337

This job opportunity is internal and only available to current HCA employees.

This is a project position funded through 11/01/2029.
The Senior ServiceNow Developer role handles planning, development, and maintenance of applications on the ServiceNow platform supporting the HR1 program administration, eligibility determination, and compliance tracking. This position manages complex configurations, workflow automation, custom reporting, and security maintenance while serving as a technical resource for peer reviews and cross-divisional consultation. Based in Olympia with telework flexibility, this internal promotional role suits an experienced HCA developer with strong ServiceNow expertise and a track record of translating business needs into technical solutions.
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.
About the division:

The Enterprise Technology Services (ETS) division is the agency's designated technology provider for the Health Care Authority (HCA). Within ETS is the Web and Multimedia Services (WAMS) unit. This unit delivers innovative Information Technology (IT) solutions for enterprise-class internal and external facing web properties and Software-as-a-Service (SaaS). WAMS leverages employee expertise in website development, information architecture, usability, and technology knowledge to provide technical solutions for the agency's services and business divisions.
About the position:

The HR1 Service Now Developer (IT App Development Senior Specialist) is a technical position involved in the planning, development, implementation, and maintenance of applications and web services developed on the ServiceNow and/or future cloud-based development platforms utilized and shared by all divisions across the agency. This position provides highly complex development to support the team's development and mission. This position reports to the WAMS supervisor.
This position is eligible to telework and is typically not required to report on-site. The default assigned work location of all Health Care Authority (HCA) positions - both on-site and telework eligible positions - is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.
Duties
Some of what you will do:

• Lead the design, configuration, implementation, enhancement, and support of ServiceNow case management solutions supporting H.R. 1 program administration, eligibility determination, compliance tracking, reporting, audit activities, and related business processes:
  • Development and production
  • Upgrade cycles
  • Cloning between instances
  • Plugin activations
  • Features management
• Develop, track, test, and implement system configurations and functionality across the ServiceNow platform:
  • Maintain system security configurations
  • Design and implement user interface (UI) policies, data policies, UI actions, business rules and client scripts.
  • Develop, test, deploy workflow activities, notifications, and approvals.
  • Develop custom reports, configure service level agreements (SLAs) and perform instance branding and customization.
  • Design, develop, test, implement, administer, or maintain agency and business unit web applications that interact with databases, web services or data warehouses from software requirements specifications and other related business analysis artifacts.
• Apply advanced technical knowledge and considerable discretion to evaluate and resolve complex tasks such as constructing efficient applications through the use of stored procedures, functions, server & user controls, web services (using SOAP, UDDI and WSDL) and standard libraries.
• Conduct peer code reviews on products developed by junior or peer positions.
• Analyze and assess industry direction and new capabilities to determine if they are applicable to the to the information systems supported.
• Develop application and system design documentation in accordance with ADS standards and practices.
• Code, compile, and test programs and databases to ensure design specifications are met.
• Consult with business owners/users to translate business requirements and offerings into system functionality and automation.
• Author and maintain technical documentation.
• Conduct periodic user training.

• Acts as an advanced level technical resource in the architecting, design, and deployment of modules and features as it relates to the agency's ServiceNow development and production environments.

Qualifications
Required qualifications:

Qualifying candidates will meet one of the following criteria options:

Option 1:

Master's degree or higher in Information Technology (IT), Computer Science, or closely related IT field and three (3) years of progressive (continuing to grow professionally) professional IT experience in analyzing, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or providing customer or technical support in information technology.

Option 2:

Bachelor's degree in Information Technology (IT), Computer Science, or closely related IT field and five (5) years of progressive (continuing to grow professionally) professional IT experience in analyzing, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or providing customer or technical support in information technology.

Option 3:

Associate degree in Information Technology (IT), Computer Science, or closely related IT field, and seven (7) years of progressive (continuing to grow professionally) professional IT experience in analyzing, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or providing customer or technical support in information technology.

Option 4:

Nine (9) years progressive (continuing to grow professionally) professional IT experience in analyzing, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or providing customer or technical support in information technology.

Option 5:

Three (3) years as a Journey Level IT ServiceNow Developer Professional in State Government.
Required competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Ability to define and manage short, mid, and long-term goals. Ability to work independently. Excellent time management skills for handling multiple projects. Excellent organizational and follow-up skills.
• Analyzes and solves complex problems related to assigned projects, while working in an "open concept" environment.
• Ability to weigh options and foresee impacts/consequences of changes on entire systems.
• Adapts easily to changing business needs, conditions, and work responsibilities.
• Accepts personal responsibility for the quality and timeliness of work and able to achieve excellent results with little need for oversight.
• Clearly and effectively communicates with individuals and groups both external and internal to the organization.
• Sees opportunities for creative problem-solving while staying within the parameters of good practice; generates workable and useful solutions to difficult problems.
• Makes timely decisions without sacrificing quality.
• Safety
• Complies with all safety regulations and understands why they are important. Always performs work in a safe manner, to include while operating a vehicle or working offsite. Maintains an organized work area, free of hazards.
• Reports unsafe conditions promptly. Maintains and uses personal protective equipment, where required.
• Attends all required safety and health training. Seeks guidance from supervisor.
• Treats others with respect and courtesy
• Consistently treats everyone with respect and courtesy, even when the other person is discourteous or unreasonable
• Actively seeks feedback from customers and others they interact with on the quality of service they provide. Demonstrates an ability to place themselves in the position of our customers.
• Listens fully to, is respectful of and understands others' needs, concerns, and opinions.
• Dependability
• Reports to work every day and on time. Is fully prepared and conforms to assigned work hours and schedule.
• Notifies supervisor immediately when unexpected problems cause absence, lateness, or the need to leave early.
• Makes arrangements to ensure workload is covered. Provides adequate notice for planned leave.
• Accountability
• Meets all deadlines or lets supervisor know immediately when deadlines might not be met and recommends alternatives.
• Works on tasks in order of importance. Makes sure all parts of a job are completed in full. Without making excuses, accepts personal responsibility for the quality and timeliness of his or her work, and keeps commitments. Acknowledges and corrects mistakes.
• Makes timely decisions based on the best information at hand. Can describe the factors that were considered in making a decision and their relative importance. Identifies and considers alternatives before making a decision.
• Seeks advice from others. Considers the impact of decisions on co-workers, customers, and other program areas. Makes decisions based on limited information. Solves problems effectively.

Preferred qualifications:

• Experience developing in ServiceNow or development tools related to the underlying web technologies of ServiceNow or other SaaS solutions in a team environment (e.g., JavaScript, HTML or other SaaS technologies).
• Information Technology Infrastructure Library (ITIL) Foundations Certification.
• Experience with designing, developing, testing, implementing, and managing large scale development and integration projects.
• Experience with developing and implementing internal standards to guide the organization in design of technical solutions.
• Understanding of the HCA programs and agency goals.

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Supplemental Information
About HCA:
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve
• A clear agency mission that drives our work and is person-centered
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• And free parking!

Notes:

This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA's mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at .Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Lisa Fleming at or
The Washington State Health Care Authority (HCA) is an All applicants with a in the United States are encouraged to apply.
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
to receive a list of new job postings at HCA.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

I acknowledge that this internal opportunity is only open to current HCA employees.

• Yes
• No

02

Please select the highest level of education that you have completed:

• High school graduation or equivalent
• Associate degree
• Bachelor's degree
• Master's degree or higher
• None of the above

03

Which of the following best describes your professional experience as a Journey Level IT ServiceNow Developer Professional in State Government?

• I do not have this experience
• Less than 1 year
• More than 1 year, but less than 3 years
• More than 3 years

04

Which of the following best describes your professional IT experience in analyzing, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or providing customer or technical support in information technology?

• I do not have this experience
• Less than 1 year
• More than 1 year, but less than 3 years
• More than 3 years, but less than 5 years
• More than 5 years, but less than 7 years
• More than 7 years, but less than 9 years
• More than 9 years

05

Which of the following best describes your professional experience developing in ServiceNow or development tools related to the underlying web technologies of ServiceNow or other SaaS solutions in a team environment (e.g., JavaScript, HTML or other SaaS technologies)?

• I do not have this experience
• Less than 1 year
• More than 1 year, but less than 3 years
• More than 3 years, but less than 5 years
• More than 5 years, but less than 7 years
• More than 7 years, but less than 9 years
• More than 9 years

06

If you indicated you have the experience(s) noted in the above questions, please explain how, where, and when you gained this knowledge and experience (must be reflected in the work experience of your application). Do not state "see resume" or copy and paste that material. If you answered no, please type N/A in the text box below.
07

Do you have the ability to take action to learn and grow?

• Yes
• No

08

Do you have the ability to take action to meet the needs of others?

• Yes
• No

09

If hired for this position, do you currently possess required documents to allow you to legally work within the United States? The attached link lists acceptable documents:

• Yes
• No

10

Will you require sponsorship for an employment-related immigration benefit, either now or in the future?

• Yes
• No

11

I acknowledge that I have included at least three references, and that I have uploaded a cover letter and resume in the attachments section of my application.

• Yes
• No

Required Question