Immediate need for a talented Renewal Operations Specialist . This is a 06+months contract opportunity with long-term potential and is located in Santa Clara, CA (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-30854
Pay Range: $40 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Review and validate the accuracy of upgrades and transactions submitted by Field and Inside Account teams.
- Create and build renewal and service quotes in Salesforce CPQ/SFDC.
- Review contractual and installed-base information to ensure quotes are accurate before being provided to the sales team.
- Work closely with Renewal, Sales, and Finance teams to align upgrades and contracts with existing renewal dates.
- Verify pricing, product, contract, and account data using internal systems and tools.
- Support installed-base requests from the field and sales organization.
- Build and update renewal opportunities in Salesforce with corresponding quotes.
- Identify and resolve data or process issues that could create roadblocks to on-time renewals.
- Support reporting and data-related projects designed to improve renewal operations and visibility.
- Help develop consistent and effective renewal processes and reporting structures.
- Maintain a high level of accuracy and attention to detail across a large volume of transactions.
- Communicate clearly with Sales and Renewal teams regarding quote accuracy, discrepancies, and required actions.
- Adapt to changing business priorities and processes while maintaining productivity and quality.
- Analyze account and contractual information.
- Review installed-base data.
- Build and validate Salesforce CPQ quotes.
- Ensure pricing and product information is accurate.
- Align contracts and upgrades to existing renewal dates.
- Identify discrepancies and roadblocks before quotes reach the sales team.
- Partner with Sales, Renewals, and Finance to ensure efficient and consistent renewal execution.
- Support reporting and process-improvement initiatives.
Key Requirements and Technology Experience:
- 2+ years of experience in Sales Operations, Renewal Operations, Sales Support, Contract Administration, or a related field.
- Hands-on Salesforce CPQ experience is required.
- Must have personally created/built quotes in Salesforce CPQ/SFDC, not simply viewed, approved, or reported on quotes.
- Strong Salesforce aptitude and ability to work with customer, contract, product, and pricing data.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and organizational skills.
- Ability to prioritize and manage multiple transactions and requests simultaneously.
- Strong written and verbal communication skills.
- Strong follow-up and coordination skills.
- Ability to work independently with minimal supervision.
- Comfortable working in an ambiguous and continuously changing environment.
- Strong cross-functional collaboration skills.
- Bachelor's degree preferred.
- Experience with renewals, support contracts, subscriptions, or recurring-revenue operations.
- Experience managing an installed base or inventory-related data.
- Experience supporting Sales or Renewal Representatives.
- Advanced Excel or spreadsheet skills.
- Experience with subscription services operations.
- Experience working with Finance teams on pricing, contract, or renewal data.
- Familiarity with SOX/compliance-oriented processes and reporting.
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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