Sr Business Systems Specialist (Quality Management)

Direct Client

Sr Business Systems Specialist (Quality Management)

St. Louis, MO

Full Time

Day one On-Site

Only Diversity candidates are encouraged to apply (& PR-ONLY)

Note: This position is not eligible for Visa Sponsorship.

Summary

As a Sr Business Systems Specialist on the Super User Network (SUN) Quality Assurance (QA) team, you’ll diagnose and resolve complex business process and application issues within SAP Quality Management (QM), serving as a subject matter expert and key liaison between QA business stakeholders and IT. You’ll ensure optimal system performance, provide root cause analysis with recommendations for improvements, and speak on behalf of the business in projects, system implementations, and critical incidents impacting Client.  

·        Research, troubleshoot, and resolve SAP QM issues across multiple functional areas, performing root cause analysis and providing sustainable solutions

·        Support and manage inspection lot processes, including triggers, status management, test plans, and execution of usage decisions

·        Maintain and troubleshoot material batch structures, including shelf-life calculations, salvage dates, and batch status.

·        Evaluate QA processes and assess compliance with client and standards, identifying gaps and driving continuous improvement

·        Leverage working knowledge of SAP technical concepts (including IDOCs, batch jobs, configurations, and data tables) to support issue resolution and system performance

·        Partner with QA, IT, and business teams to drive resolution, communicate updates, and support ongoing Operational effectiveness

·        Lead and support system implementations and business initiatives, including gap analysis, user acceptance testing, and validation across functional areas

·        Participate in a rotating on-call schedule, supporting critical incidents that impact factory production and ensuring timely escalation, communication, and resolution

 Requirements  

·        High school diploma or GED equivalent

·        5+ years of experience working with SAP’s Quality Management (QM) module or equivalent enterprise quality management systems, including configuration, troubleshooting, and supporting end users across factory operations

·        3+ years of experience in factory-related processes such as production scheduling, quality checks, and manufacturing operations  

Other 

·        Associate’s degree from an accredited university is preferred

·        Plant Data Collection experience or equivalent data steward role in a factory/plant setting is preferred

·        Experience working with SAP QM or quality management processes in the food, manufacturing, or other regulated industry environments is preferred

·        Knowledge of inspection lot triggers and quality check processes (process orders, manufacturing, shipping) is preferred

·        Don’t meet all the qualifications listed under “other”? These are preferred, but not required. We ensure that individual confidentiality is held to the highest regard.

·        We are intentional about creating an inclusive workplace for everyone.

·        We consider our associates our most valuable assets. Please apply for full consideration. 

It is our business imperative to remain a very inclusive workplace. 

·        To our veterans and separated service members, you’re at the forefront of our minds as we recruit top talent to join Client.

·        The skills you’ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.

·        In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.

·        Client seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call client home.