Salesforce Administrator

About Cogent Infotech
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Job Title: Salesforce Administrator
Location: Nashville, TN
Contract Role: 6 Months

Onsite Role

Job Summary
Application Support Analyst with experience managing enterprise application functionality, system administration, configuration, troubleshooting, testing, data management, reporting, and user support. Skilled in business process improvement, requirements gathering, application training, and supporting system integrations, enhancements, and implementations. Familiar with Salesforce, business analysis, and cross-functional project support to ensure efficient and reliable application performance.

Typical duties include
• Application support for assigned systems (hub Nashville, HR Benefits).
• Manage the day-to-day enterprise application functionality, including system administration and system
configuration for the applicable systems.
• Support customer requests for configuration, implementation, and enhancement.
• Troubleshoot and resolve enterprise application issues for supported systems.
• Application testing, including the development of test plans and test cases and troubleshooting the application.
• Application training for supported applications (coordination, scheduling, instruction, preparation)
• Data management and monitoring, including archiving and purging processes where appropriate,
monitoring/reviews of data or jobs queues and jobs, preparation and request of data updates outside
operational user’s security, copying/backup processes.
• Schedule and distribute reports as requested (administration, monitoring/reviews, requesting.)
• Support and maintain application interfaces/integrations as needed.
• Annual/Quarterly software or setup maintenance for supported applications.
• User profile and license audits for assigned systems.
• Review current business processes and make recommendations for process improvement.
• Support project manager and team in configuration, implementing and maintaining of enterprise applications
being implemented.
• Assist in researching selected enterprise applications functionality and apply identified information where
appropriate.
• Prepare requirements using interviews, document analysis, requirements workshops, business process
descriptions, business analysis, tasks, and workflow analysis.
• Project task and analysis work for enhancements and/or issues related to customer and vendor applications.

Minimum Qualifications
• 1-2 years of business analyst or system administration experience in a software application or system matching
up with the typical duties above for skill sets and experience.

Preferred Knowledge/Skills/Abilities:
Below are preferred experiences, knowledge or skills for the candidate:
• Some experience with the Salesforce application
• Some Business Analysis experience

Licenses/Certifications Required:
• Valid "Class D" Driver''s License

Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply
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