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IT Specialist

Huntsville, AL, US • Posted 10 days ago • Updated 3 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Insurance
Microsoft Office
Training
Information Systems
Research
Budget
Purchasing
Preventive Maintenance
Network
Computer Hardware
Inventory
Auditing
Security Clearance
Customer Service
Microsoft Windows Server
Microsoft Operating Systems
Microsoft Windows
Information Technology
Technical Support

Summary

Radiance Technologies is an employee-owned company with benefits that are unmatched by most companies in the Huntsville area. Employee ownership, generous 401K and profit sharing, health/dental/life/vision insurance benefits, interesting assignments, educational reimbursement, competitive salaries, and a pleasant work environment combined to make Radiance Technologies a great place to work and succeed.

Responsibilities:

Provide end-user support to resolve application and hardware problems. Provide technical support in automating operations.
Participate in the Radiance process to resolve the incident in a timely manner.
Log and triage incidents
Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups.
Provide inputs to contribute towards updating knowledge articles.
Contribution to continuous service improvement plans).
installing/updating software and in diagnosing hardware malfunctions. Implement modifications to system configurations to accommodate current and future upgrades and updates. Maintain applications, and Microsoft Office 365.
Provide information and training to staff on corporate information systems.
Research products/equipment for budget planning/purchasing.
Maintain and clean computer equipment, including fixed preventive maintenance activities.
Troubleshoot Desktop and Network issues.
Provide end-user support for copiers; train staff in operating copiers and using complex functions.
Assist with maintaining and updating hardware inventory.
Assist with audit of software licenses.

Required Skills:

ship with ability to obtain a Secret Security clearance.
Excellent in person customer service skills
Knowledge of Windows Server & Windows OS

Required Experience:

Two years of relevant experience in the field of Information Technology
Two or more years of experience providing technical support in a commercial organization with a networked computer environment

Radiance Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10198410
Position Id: 29c37d0fabd2a8a646de12425d164573
Posted 10 days ago

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