Tier 3/Network/Design/VM Engineer

Hi,

Tier 3/Network/Design/VM Engineer

Location: Remote

Duration : 6 to 12 months

Requirements

• Bachelor s degree or equivalent work experience.
• Minimum of three (3) years experience with network administration tools, software, operating systems, and hardware components.
• A minimum of three (3) to five (5) years in providing OS server administration on Windows, UNIX, or LINUX with significant exposure in internetworking technologies.
• VMware Certification: VCP6+-DCV or VCP6+-CMA
• Must have Arista or Arista CVP network experience, as well as Cisco experience.
• Possess heavy knowledge/ experience with BGP, Routing and Switching
• Python and Ansible would be considered.

Job Description

The Tier 3 Engineers have specialized in one or more vertical technology disciplines but will also be versed in other IT service delivery technologies. The Tier 3 Engineers perform testing, analysis, and restoration of failed production services to customers and users. When new technologies and/or IT Services are added to the environment, the engineers are responsible for creating acceptance criteria and testing new service/technology supported by the CSS Service Desk. A primary function of this position is to monitor and sustain the SLAs (Service Level Agreements) as well as the growth and capacity planning aspects of the IT services. Tier 3 Engineers provide support to the Tier 2 Engineers, taking calls during high-volume times. They assist in customer service status calls and with other communication such as notifications and escalations.

Responsibilities

• Resolving service-impacting events/incidents.
• Escalating incidents to Operations Management/Directors.
• Engaging support of the CSIRT (Computer Security Incident Response Team) when necessary.
• Monitor ongoing operations and IT service infrastructure performance with applications set to anticipate IT service problems.
• Teach and Mentor the Tier 2 Network Engineers
• Act as subject matter expert as needed.
• Interpret console messages and perform required actions.
• Perform IT service problem isolation and determination.
• Respond to problems that are escalated by Service Desk Tier 1 and Tier 2 Engineers.
• Initiate corrective action within scope of knowledge and authority.
• Assist with network troubleshooting.
• Develop network capacity plans.
• Implement network bypass/recovery/backup procedures as required.
• Maintain knowledge of technology used, as well as new technologies that may be used in the future.
• Create criteria for acceptance of IT services and/or managed elements, for proactive monitoring and management.
• Validation of new IT services and/or managed elements in the IT environment.
• Acceptance/ coordination of new IT services and/or managed elements in the IT infrastructure.
• Use network diagnostic tools.
• Use and provide input to database(s) for problem and inventory control.
• Perform testing and maintenance activities as required.
• Serve as the customer interface for scheduling network changes, and the coordination of the Change Management process with the customer.

If you are interested in this opportunity, please submit your updated resume in MS Word format along with your expected hourly rate to [Insert contact email or Phone #].

Thank you

Sincerely

Rick P.