Desktop Support Technician
Kairos
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Job Details
Skills
- Desktop Support
- Active Directory
- Windows10
- macOS
Summary
Please let me know if you're comfortable with the position detailed below. This position is an urgent hire.
Job Title: Desktop Support Technician
Experience:3-5Years
Work Location: Irvine CA and Fort worth TX.(onsite position from Day 1)
Work Mode: Onsite 5 Days a Week Work from Office (mandatory)
Job Summary
The Desktop Support Technician provides high level technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills.
Essential Duties
- Resolve Service Desk incidents and requests within SLA
- Provide face to face and virtual end user support
- Deploy systems, equipment, applications, and updates
- Troubleshoot WAN/LAN/Wi Fi issues and support infrastructure projects
- Manage hardware inventory and coordinate replacements
- Support telephony, video conferencing, and breakroom equipment
- Maintain documentation and knowledge base articles
- Provide end user training as needed
- Maintain AD/Entra ID profiles, groups, and access provisioning
- Identify automation opportunities to improve support operations
Required Experience
- 3 5+ years as a Desktop Support Technician
- Experience supporting 300 500+ user environments
- 2+ years hardware troubleshooting in manufacturing (preferred: medical device)
- 2+ years Active Directory maintenance
- Experience supporting executives and VIPs
- Hands on support for Windows 10/11 and macOS
Skills & Certifications
- CompTIA A+ or MCDST preferred
- Bachelor s degree in a technical discipline required
- Strong analytical and problem solving skills
- Excellent communication and customer service skills
- Adaptability and willingness to learn evolving technologies
Technical Skills
- OS: Windows 10/11, macOS, basic Linux
- Suites: O365, SharePoint, G Suite, Exchange
- Endpoint tools: Intune, JAMF, SCCM, NinjaOne
- Identity: AD, Azure AD
- Networking: TCP/IP, DNS, DHCP, VPN, 802.1x
- Ticketing: ServiceNow, Jira Service Management
- Hardware: PC/Mac, mobile devices, peripherals.
- Dice Id: 90879415
- Position Id: 8958311
- Posted 1 day ago
Company Info
Kairos is a Dallas based IT services firm operating with a mission to help organizations across the world effectively use cloud, mobile and social technologies for their strategic advantage.
Founded in 2003, we have successfully helped several organizations in building the technology backbone that would help them compete effectively in tough economic environments. We have been able to do this by forging strategic partnerships with leading technology providers, constantly building the skill set and competencies of our consulting team and by upholding the very best practices in customer engagement and delivery.
Kairos partners with the leading technology providers in cloud, mobile and social space. We work hard in nurturing and growing relationship with our partners.
We are also constantly seeking partnerships that would enable us to provide cutting-edge and best-in-class solutions to our customers. We understand that we are in the business of talent. We constantly lookout for smart individuals with a passion towards technology and provide them with the right mentorship and opportunities towards a stellar and rewarding career. We make sure that our consultants are not just technically equipped, but also have the right attitude towards ensuring that our engagements are successful.
And finally, our success entirely depends upon the success of our customers. We constantly strive to provide the best solutions in the most effective manner possible. Our entire process is built keeping our customers in mind and we constantly adopt and deploy the best practices and models in customer engagement and delivery. We are headquartered in Dallas, Texas and have a global delivery center in Hyderabad, India. We serve customers across United States, Europe and Asia.
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