Dynamics 365 Technical Architect

Hybrid in Harrisburg, PA, US • Posted 60+ days ago • Updated 13 hours ago
Contract W2
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Dynamic 365
  • Power Pages
  • voice/IVR
  • governed Generative AI (Copilot/agent assist)

Summary

Job Title: Dynamics 365 Technical Architect

Job Location: Harrisburg, PA, USA

Duration: 12+ Months

Functional Key Responsibilities:

  • 10+ years leading customer engagement/contact center modernization initiatives, with public-sector or regulated industry delivery experience.
  • Proven requirements leadership: workshop facilitation, documentation, traceability, and stakeholder consensus.
  • Hands-on functional/architectural capability with:
    • Dynamics 365 Customer Service
    • Self-service portals (Power Pages or equivalent)
    • Voice/IVR contact center design and routing concepts
    • Practical GenAI/Copilot use cases with governance considerations
  • Strong understanding of security and privacy fundamentals (least privilege, audit trails, data minimization).

Technical Key responsibilities:

  • 5+ years delivering technical solutions across CRM/contact center and portals; public-sector or regulated industry experience preferred.
  • Hands-on technical capability with:
    • Dynamics 365 / Dataverse (solutions, security roles, forms, plugins, Power Automate)
    • Power Pages (basic configuration, security model, portal data exposure patterns)
    • Voice/IVR integration concepts (screen pops, routing inputs, call context)
    • Applied GenAI/Copilot prototyping with governance considerations
  • Strong understanding of public-sector technical constraints:
    • least privilege and audit trails
    • data minimization and secure handling of PII
    • accessibility considerations influencing implementation choices
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91103455
  • Position Id: 8865508
  • Posted 30+ days ago
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