Dynamics 365 Functional/Technical Consultant

Job Title: Dynamics 365 Functional/Technical Consultant

Job Location: Harrisburg, PA, USA

Duration: 12+ Months

Functional Key Responsibilities:

• 8+ years leading customer engagement/contact center modernization initiatives, with public-sector or regulated industry delivery experience.
• Proven requirements leadership: workshop facilitation, documentation, traceability, and stakeholder consensus.
• Hands-on functional/architectural capability with:
• Dynamics 365 Customer Service
• Self-service portals (Power Pages or equivalent)
• Voice/IVR contact center design and routing concepts
• Practical GenAI/Copilot use cases with governance considerations
• Strong understanding of security and privacy fundamentals (least privilege, audit trails, data minimization).

Technical Key responsibilities:

• 5+ years delivering technical solutions across CRM/contact center and portals; public-sector or regulated industry experience preferred.
• Hands-on technical capability with:
• Dynamics 365 / Dataverse (solutions, security roles, forms, plugins, Power Automate)
• Power Pages (basic configuration, security model, portal data exposure patterns)
• Voice/IVR integration concepts (screen pops, routing inputs, call context)
• Applied GenAI/Copilot prototyping with governance considerations
• Strong understanding of public-sector technical constraints:
• least privilege and audit trails
• data minimization and secure handling of PII
• accessibility considerations influencing implementation choices