Desktop Support Analyst

Description

We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week.

Responsibilities:
Deliver prompt and efficient IT support to address technical issues and minimize disruption.
Manage and respond to incoming support tickets through the Service Desk system.
Prioritize and resolve tickets systematically, ensuring urgent matters are handled first.
Adjust configurations, utilities, and software settings for both local and remote systems.
Maintain clear and detailed documentation of IT processes and resolution methods.
Collaborate on special projects to enhance IT services and infrastructure.

Requirements

Proficiency in Active Directory for user and system management.
Strong working knowledge of Microsoft Windows 10 operating system.
Previous experience in a desktop support or IT-related role.
Ability to troubleshoot and resolve technical issues effectively.
Excellent communication skills to assist users and convey solutions.
Strong organizational skills to prioritize tasks and manage ticket queues.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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