Senior Business Systems Analyst

Position Overview

Client is building a set of recall applications that help our Quality, Customer Service, and Finance teams manage product recalls, and that give customers a secure, simple way to respond to them. This includes a new customer-facing web application and an internal recall application that is already in production.

We are seeking a Senior Business Systems Analyst who has helped deliver a customer-facing application from concept through launch. You’ll lead requirements across multiple business sponsors, own the Jira backlog, and keep business and technical teams aligned so the engineering team can build quickly and with confidence. This is a hands-on role: alongside dedicated QA support, you’ll also test key features to confirm they meet requirements before release. This is a high-priority, fast-moving project, so we’re looking for someone who already uses AI tools every day to get work done faster.

Key Responsibilities

• Use AI tools daily to speed up analysis, documentation, story writing, and testing, including Microsoft Copilot, Atlassian Rovo in Jira and Confluence, GitHub Copilot, and Factory AI, while reviewing all AI output for accuracy
• Lead requirements gathering sessions with business partners across multiple sponsoring teams, including Quality, Customer Service, Finance, and Recall operations
• Document current-state and future-state workflows, business rules, and process diagrams
• Translate business needs into clear Jira epics and user stories with detailed acceptance criteria
• Own and manage the Jira board, including backlog creation, grooming, prioritization support, and keeping stories ready for development
• Support sprint planning, reviews, and other Agile ceremonies with the engineering team
• Define requirements for the customer-facing experience, including user journeys, roles and access, notifications, and usability needs
• Define API, data, and system integration requirements between internal and customer-facing applications and other internal systems
• Coordinate across business sponsors to resolve competing priorities, surface dependencies, and drive timely decisions
• Capture compliance, regulatory, and audit requirements, and maintain traceability from requirement to test to release
• Perform hands-on functional, regression, and end-to-end testing of new features against acceptance criteria, working alongside dedicated QA resources
• Write and maintain test cases and test scenarios linked to Jira stories
• Log, reproduce, prioritize, and track defects in Jira through resolution and retest
• Partner with QA to plan and coordinate UAT with business users, and support testing of the customer-facing application across browsers and devices
• Support release readiness, production rollout, user communication, and training
• Maintain clear documentation of decisions, requirements, and changes

Required Skills & Experience

• Proven, hands-on proficiency using AI tools (such as Microsoft Copilot, Atlassian Rovo, ChatGPT, or similar) in daily BA work, such as drafting requirements, user stories, acceptance criteria, test cases, and documentation
• Adaptable and comfortable working in an AI-enabled, fast-moving delivery model rather than traditional, documentation-heavy approaches
• Bachelor’s degree in Information Systems, Business, Computer Science, or a related field, or equivalent experience
• 6+ years of experience as a Business Analyst or Business Systems Analyst on software delivery teams
• Proven experience supporting the build and launch of a customer-facing (external) web or mobile application
• Strong experience writing Jira epics and user stories with clear acceptance criteria
• Hands-on experience owning and managing a Jira board and product backlog
• Experience leading requirements gathering with multiple business stakeholders and sponsors
• Strong process mapping and workflow documentation skills (for example, Visio, Lucidchart, or similar)
• Experience working in Agile/Scrum teams
• Working understanding of APIs, system integrations, roles and permissions, and data flows
• Hands-on manual testing experience, including writing test cases, executing functional and regression tests, and managing defects in Jira
• Experience planning and supporting UAT
• Excellent communication skills, with the ability to work with both business leaders and engineers

Preferred

• Experience in a regulated industry such as healthcare, medical devices, pharmaceuticals, or financial services
• Experience with compliance requirements such as FDA regulations, audit trails, or validated systems
• Experience with product recalls, quality management, or customer service processes
• Experience supporting product owner or backlog ownership responsibilities
• Experience with test management tools (for example, Xray or Zephyr for Jira) or basic API testing (for example, Postman)
• Familiarity with Confluence or similar documentation tools
• Ability to work comfortably with SQL or data to validate requirements