Sr. Salesforce Administrator (Copado)

Key Responsibilities

Salesforce Administration (Utility-Focused)

• Serve as a senior administrator for Salesforce supporting:
  • Energy programs, billing integrations, and service requests
• Configure and maintain:
  • Flows, validation rules, approval processes, and automation
  • Custom and standard objects aligned to utility business processes (e.g., service points, work orders, assets, improvement, enhancement)
  • Page layouts, record types, Lightning apps, and mobile configurations
• Manage users, roles, profiles, permission sets, and security aligned with segregation of duties and compliance requirements
• Monitor org health, data volumes, integrations, and system performance
• Troubleshoot production issues, bugs, enhancement impacting service, outages, or field operations

Copado & Release Management

• Administer and manage Copado DevOps across multiple Salesforce environments
• Execute and coordinate deployments across:
  • Developer sandboxes
  • Integration / QA
  • UAT
  • Production
• Enforce Copado best practices including:
  • Branching strategies
  • Promotion paths
  • User story lifecycle management
• Collaborate with developers and QA to resolve deployment conflicts, regression issues, and environment inconsistencies
• Support scheduled releases and emergency hotfixes, Enhancement in support of operational continuity

Utility Operations & Compliance

• Support Salesforce solutions used in:
  • Customer account management
  • Energy efficiency or renewable programs
  • Regulatory and audit requirements
  • Data security, access controls, and change management policies
• Maintain documentation for releases, configuration changes, and compliance reviews

Collaboration & Leadership

• Act as a trusted technical partner to:
  • Business stakeholders
  • IT leadership
  • Developers and system integrators
• Translate utility business requirements into scalable Salesforce solutions
• Mentor junior administrators and promote platform best practices
• Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives

Required Qualifications

• 8+ years of hands-on Salesforce Administration experience
• 5+ years Strong experience administering and deploying with Copado DevOps
• Advanced experience with Salesforce Flows and declarative automation
• Experience supporting large, complex, or regulated Salesforce environments
• Solid understanding of Salesforce security, sharing, and data model design
• Experience working in Agile / Scrum delivery models
• Excellent communication, documentation, and problem-solving skills
• Salesforce Administrator Certification (ADM 201)
• Salesforce Advanced Administrator Certification
• Copado Fundamentals or Advanced Certification
• Experience in utility, energy, or regulated industries
• Basic understanding of Salesforce development concepts (Apex, metadata, source control)