IT Trainer/Content Developer

 

 

Responsibilities:
•          Adheres to the priorities, procedures, objectives, and guidance of their Team Leader and IT management.
•          Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
•          Learns and maintains knowledge of IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
•          Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
•          Ensures training environments and data are ready prior to training classes.
•          Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
•          Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
•          Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
•          Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
•          Provides an engaging, interactive, and positive learning experience to learners.
•          Maintains professionalism and order within the classroom to complete course objectives.
•          Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
•          Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
•          Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and  within expected timeframes. Complies with travel policies and reimbursement procedures.
•          Reviews and updates training materials and documentation.
•          Produces effective training content suitable to course audience. Publishes course materials as needed.
•          Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production  operation.
•          Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

Skill Required / Desired:
Microsoft Office and Office 365 applications. Required 5 Years
BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience. Required 4 Years
Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support. Required 4 Years
Excellent verbal and written English language communication, presentation, and teaching skills. Required 5 Years
Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes. Required 1 Years
Work experience in developing role-based end user training content for IT applications/systems. Highly desired 4 Years
Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts. Highly desired 2 Years
Adobe Captivate. Highly desired 2 Years
TechSmith Camtasia. Highly desired 2 Years
Articulate 360/Storyline. Highly desired 2 Years
Microsoft Teams. Highly desired 1 Years
Work experience with maintaining training records within an LMS. Highly desired 1 Years
Oracle LMS/Cornerstone LMS. Nice to have
Familiarity with ServiceNow. Nice to have