Business Analyst (On-site)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

Title: Business Analyst (On-site)

Location: Tallahassee, FL || Duration: Long-Term

Required Skills and Experience

* A minimum of 3 years of business process analysis and requirements documentation, including independent facilitation with executives and subject matter experts, is required.
* Proficiency in process mapping/modeling with tools such as Visio is required.
* Experience facilitating the intake of ideas and converting them into documented demands/proposals within ServiceNow (or similar portfolio management tool).
* Proficiency in Microsoft Office Suite, particularly Excel, Work, PowerPoint, and Visio, is required.
* Experience preparing business case materials, including TOI/TCO analysis, cost-benefit assessments, and risk summaries.
* Experience using SharePoint and Microsoft Teams for collaboration and document management is required; exposure to Microsoft Power BI is preferred.
* Knowledge of how business requirements translate into technical requirements is required.

Knowledge, Skills and Abilities

* Ability to perform detailed business analysis, including requirements documentation, business case development, scope definition, and process modeling (Visio).
* Ability to conduct as-is and to-be analysis, perform detailed research, and model business processes using appropriate tools and techniques.
* Ability to produce complete, accurate, and legible functional documentation that captures business processes, inputs/outputs, and system interactions.
* Ability to work effectively with business units to identify and document requirements supporting maintenance, enhancement, modernization, remediation, or development of application systems, including the creation of context diagrams and technical overviews.
* Skill in developing business cases and supporting documentation, performing data analysis, and conducting performance metrics reporting.
* Ability to understand stakeholder needs, document requirements accurately, and perform duties independently when necessary.
* Ability to perform analysis that accurately and completely defines processes and workflows to design efficient information solutions, including missing or duplicate functionality in existing applications.
* Knowledge and experience leveraging both IT solutions and business process improvements.
* Strong facilitation and stakeholder management skills, with the ability to work effectively across business units, directors, security, and technology teams; excellent verbal and written communication.
* Ability to expertly facilitate workshops and meetings with a variety of stakeholders with varying levels of technical knowledge.
* Ability to interpret and communicate technical information related to application development and data processing to both technical and non-technical audiences.
* Ability to receive and give constructive feedback and maintain effective work relationships.
* Ability to adapt to changing demands in a dynamic environment with diverse work assignments.
* Working knowledge of proposal and portfolio workflows (ServiceNow or similar) and related governance checkpoints.
* Ability to prepare ROI/TCO calculations, cost-benefit analyses, and risk summaries aligned with client practices.
* Proficiency with Microsoft SharePoint, Teams, Word, Excel, and PowerPoint; familiarity with Power BI for executive-level reporting and summaries.
* Advanced skills with Microsoft products, including SharePoint, Teams, Word, Excel, PowerPoint, and Visio.

Primary Responsibilities

* Categorize and prioritize technology proposals by type, urgency, complexity, business impact, and strategic alignment, using established scoring criteria.
* Assess and analyze proposal patterns to identify trends, recurring requests, and evaluate feasibility against technical capabilities and constraints.
* Coordinate stakeholder identification and conduct intake meetings with submitting business offices.
* Refine proposal descriptions from submitted Idea; capture high-level objectives, business problem/need, work in/out of scope, assumptions, constraints, and initial risks.
* Research and understand client business processes and their inter-relationships; document and diagram business and system processes and dependencies.
* Complete analyst-owned proposal detail fields in ServiceNow by identifying collaborators, business unit(s), impacted applications, and selecting the appropriate impact and T-shirt size.
* Understand technical problems and potential solution approaches in relation to both current and future business environments; recommend ways to integrate new and existing processes.
* Maintains knowledge of emerging technological trends and utilizes this knowledge to identify opportunities to build better solutions that support and drive business decisions; may make recommendations for buy versus build decisions.
* Identify processes for improvement, document existing processes, identify and analyze gaps between current processes and the desired state, design new processes, develop process performance measures, and plan the transition to a new process.
* Document business case elements and cost-benefit narratives; prepare ROI/TCO and cost-savings estimates; maintain up-to-date proposal documentation.
* Gather and document goals and objectives related to business strategy and translate them into requirements for the application, infrastructure, and development plans.
* Prepare executive-ready materials summarizing value, risk, alignment, and feasibility for presentation to leadership and the review teams.
* Support completion of cybersecurity risk assessment when required.
* Submit proposal when documentation is complete; collaborate with the Demand/Proposal Manager on movement through lifecycle states; request draft reversion for substantial edits as needed.
* Track work against proposal tasks ensure accurate timekeeping, workload visibility, and appropriate assignment tracking.

Education

* Bachelor s or Master s Degree in Business Administration, Communication, Information Systems, or another related field is required. Equivalent work experience may substitute for the educational requirement.

Certification

* Certification in any of the following is desired but not required: CBAP, PMI-PBA, PMI-ACP, PMP, ITIL.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.