Epic Technical Program Manager

• Maintain scope, schedule, quality, and risk management for assigned technical domains.
• Develop and maintain integrated project plans, status reports, risk logs, and readiness documentation.
• Set clear expectations for team members across all phases of the Epic project.
• Organize, forecast, and allocate technical resources across concurrent initiatives.
• Match team member skills to responsibilities and provide coaching and mentorship.
• Motivate, support, and recognize team contributions.
• Manage the program at both an organizational and detailed execution level.

• Oversee Epic technical domains including:
• Interfaces & integrations (HL7, APIs, third-party vendors)
• Epic hosting and cloud infrastructure (AWS)
• End-user device readiness and deployment
• Environments, release strategy, cutover, and Technical Dress Rehearsal (TDR)
• Business continuity and disaster recovery planning
• Coordinate integrated Epic technical readiness efforts across infrastructure domains, including BCA planning, environment stability, cutover execution, and post go-live transition.

• Serve as the Epic integration point for enterprise infrastructure initiatives led by the VP of Information Technology, ensuring Epic-related impacts, dependencies, and support needs are identified and addressed.
• Maintain visibility into key infrastructure programs, including:
• SD-WAN network modernization
• Windows 11 enterprise upgrade
• Endpoint device standardization
• AWS to ENTA Direct Connect implementation
• Partner with Infrastructure leadership to:
• Align timelines and readiness with Epic milestones
• Surface risks, gaps, or resourcing needs early
• Ensure appropriate technical support and coordination are in place to protect Epic delivery and go-live success.

• Work closely with the Epic Project Director and other PMs to coordinate activities.
• Ensure business, clinical, and operational stakeholders are actively engaged.
• Serve as liaison between organizational needs and Epic implementation staff.
• Maintain regular communication with Epic representatives, including weekly project meetings and status reports.
• Communicate progress, risks, and mitigation strategies clearly to leadership.
• Reinforce the importance of the project with executives and ensure consistent messaging to teams.

• Act as the primary technical support contact for assigned domains.
• Identify, escalate, and troubleshoot technical and operational issues.
• Lead and coordinate QA testing, technical validation, and solution readiness processes.
• Facilitate workshops and cross-functional working sessions to drive alignment and outcomes.
• Develop a strong understanding of operational needs to inform technical direction.
• Participate in training and support end-user readiness as needed.
• Review project status regularly with leadership.
• Lead weekly team meetings covering deliverables, risks, end-user concerns, budget, and milestones.
• Ensure adherence to SDLC, Epic methodology, and project governance standards.
• Utilize project management tools (e.g., or similar) for tracking and reporting.

• 10+ years of healthcare IT experience, including technical program leadership.
• At least two (2) full Epic implementations in a technical or program management role.
• Demonstrated experience with:
• Epic technical architecture and environments
• Interfaces and healthcare interoperability
• Cloud hosting preferred
• Enterprise networking and endpoint strategies
• Strong leadership, communication, and stakeholder management skills.
• Bachelor s degree required, advanced degree preferred.
• PMP, Agile, or equivalent project management certification preferred.
• Epic certifications preferred but not required.

• Adaptability & Flexibility Responds effectively to changing business and technical needs.
• Critical Thinking Evaluates problems from multiple perspectives to identify solutions.
• Dependability Takes ownership of outcomes and ensures timely, accurate execution.
• Initiative Proactively identifies work and supports team success.
• Interpersonal Communication Communicates clearly with leadership, SMEs, and Epic partners.
• Learning Agility Quickly learns new systems and technical concepts.
• Active Listening Ensures understanding and alignment before acting.
• Problem Solving Diagnoses root causes and implements preventive solutions.
• Relationship Building Establishes trust with Epic and internal stakeholders.
• Resilience Performs effectively under pressure and through complex go-live cycles.

Interested candidates please share your resume.

Thanks,

Adesh Udandi

Tech Firefly