ServiceNow Business Continuity Consultant
Visa: No H1B
Location: Remote
Certification
CBCP / CBCM (Mandatory)
The ServiceNow Business Continuity Consultant will lead engaging, comprehensive workshops to guide clients through the design, configuration, and optimization of ServiceNow implementations. This role demands deep expertise in ServiceNow, strong consulting capabilities, and the ability to implement best practices that maximize value. You will work with diverse stakeholders across technical teams and executive leadership, using exceptional communication and presentation skills to foster collaboration and guide clients through transformative changes. We are seeking a dedicated professional with a passion for continuous learning and growth. This role requires a commitment to ongoing education.
Highlights:
• Looking for project experience focused on risk and compliance (GRC) and/or SecOps within the last 5 years
• Must have certifications focused on: Business Continuity Management (CBCP, CBCM)
• Any AI focused certifications strongly desired such as Workflow Data Fabric Professional certification, Micro-Certifications (Predictive Intelligence, Virtual Agent, Flow Designer, Performance Analytics)
Responsibilities:
• Expert Workshop Facilitator: Skilled in leading structured, dynamic, and interactive workshops, guiding clients through complex processes and configurations. Expert at organizing and conducting sessions that ensure clear understanding and alignment on project objectives. Facilitating in-depth discussions on process design, requirements gathering, and configuration of ServiceNow to align with client objectives.
• Advanced ServiceNow Expertise: Deep knowledge of the ServiceNow platform, in any of the following areas IRM (Integrated Risk Management), GRC (Governance, Risk, & Compliance), SecOps (Security Operations), Security Incident Response (SR), BCM (Business Continuity Management), IT Business Management (ITBM). Demonstrates a thorough understanding of the platform’s capabilities and how best to leverage them to meet client needs.
• Strong Consulting Skills: Combines strategic thinking with practical execution, effectively bridging the gap between technical solutions and business requirements. Adept at simplifying complex technical concepts for diverse audiences.
• Customer-Centric Configuration Leadership: Expert in facilitating customer collaboration to drive configuration decisions. Ensures client engagement through every step of the process, leading them confidently through configuration activities with precision and clarity.
• Exceptional Organizational Skills: Proven ability to manage multiple projects, workshops, and configurations simultaneously, while maintaining focus on client objectives and timelines. Highly organized in coordinating activities that bring structure and efficiency to engagements.
• Establish Client Relationships: Serve as a trusted advisor, establishing strong relationships with clients by demonstrating deep knowledge of ServiceNow and aligning solutions with their business strategies.
• Lead Requirements Gathering: Drive requirements gathering sessions and translate business and functional needs into actionable ServiceNow configurations, leading clients through the decision-making process.
• Perform Gap Analysis: Conduct thorough gap analysis on existing business processes, systems, and data, offering forward-looking solutions that enhance ServiceNow platform adoption and operational maturity.
• Collaborate on Risk Management: Collaborate closely with the Engagement Manager and project teams to manage risks, define priorities, and maintain project timelines.
• Provide Project Updates: Provide ongoing project updates, addressing potential timeline issues or risks that could impact project delivery, while ensuring client expectations are managed effectively.
• Drive Organizational Change: Lead the development of organizational change management strategies that drive ServiceNow adoption and optimize business processes.
• Stay Updated on ServiceNow Technologies: Maintain current knowledge of ServiceNow technologies and incorporate the latest features into workshop materials and solution designs.
• Deliver Client Training: Facilitate client training, ensuring end users are fully equipped to maximize their use of the ServiceNow platform.
• ServiceNow Mainline Certifications and/or Micro-Certifications. Candidates must demonstrate the ability to adapt to evolving technologies and apply their knowledge to deliver exceptional results in a dynamic environment.
Qualifications:
• 5+ years of ServiceNow Business Continuity consulting: Proven experience leading workshops and driving ServiceNow configuration decisions
• 5+ years in gap analysis and requirements gathering: Ability to identify process gaps and translate them into actionable ServiceNow configurations.
• Strong communication and presentation skills: Expertise in clearly conveying technical concepts to various audiences, driving effective decision-making.
• Experience in organizational change management: Ability to develop strategies that ensure successful ServiceNow adoption.
• Certifications: CBCP or CBCM certifications and other SN Certifications required
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