Managed Service Provider/MSP AI/PMP -- Remote

This person will bring structure, visibility, and accountability to several internal initiatives. The primary focus will be process documentation, cross-team communication, project tracking, and ensuring priorities continue moving forward without placing additional administrative pressure on technical leadership.

Responsibilities

• Manage several internal initiatives simultaneously from planning through completion
• Establish clear project scopes, objectives, timelines, owners, and deliverables
• Build and maintain project plans, trackers, status reports, and action-item logs
• Facilitate project meetings and document decisions, responsibilities, and next steps
• Maintain consistent communication among leadership, technical teams, and other stakeholders
• Identify project dependencies, risks, bottlenecks, and scheduling conflicts
• Follow up with project owners to maintain accountability and forward progress
• Create, organize, and improve internal process documentation and standard operating procedures
• Help prioritize projects based on urgency, business impact, available resources, and dependencies
• Provide leadership with concise updates regarding progress, risks, and decisions needed
• Ensure completed work is documented and properly transitioned to internal ownership
• Introduce repeatable project-management practices that remain useful after the engagement concludes

Requirements

• Three or more years of project-management or service-delivery experience
• Demonstrated ability to manage multiple concurrent projects and shifting priorities
• Strong experience creating process documentation, project plans, and executive-level status updates
• Excellent meeting facilitation, communication, organization, and follow-through
• Ability to work independently and become productive quickly
• Comfortable holding stakeholders accountable while maintaining positive working relationships
• Proficiency with common project-management and collaboration platforms
• Experience within an MSP, IT services, staff-augmentation, or professional-services organization strongly preferred
• PMP, CAPM, Scrum, ITIL, or related certification is beneficial but not required

Ideal Candidate

The ideal candidate is a calm, organized operator who can enter a busy environment, quickly understand what is in motion, and create order without introducing unnecessary complexity. This person must be comfortable working with both leadership and technical teams, asking thoughtful questions, uncovering missing information, and ensuring that commitments turn into completed work.

Measures of Success

• Improved visibility across all assigned projects
• Clearly documented owners, deadlines, risks, and next steps
• More consistent communication between teams
• Reduced project delays and unresolved action items
• Completed or substantially advanced internal initiatives
• Organized process documentation and a sustainable project-management framework