Apply Now

Level 3 Desktop Support

Irvine, CA, US • Posted 1 day ago • Updated 1 day ago

Contract W2

12 Months

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

🔢 Crunching numbers...

Job Details

Skills

IT Service Management
Windows PowerShell
ServiceNow
desktop Support

Summary

Key Responsibilities

Serve as the primary L3 escalation point for all executive/VIP support issues, owning incidents end-to-end with a white-glove, accountability-driven approach.
Provide concierge-level support directly to C-suite executives, board members, and visiting VIPs, ensuring a frictionless and interruption-free technology experience.
Build and maintain trusted relationships with executive stakeholders, acting as a reliable and discreet technology partner.
Perform advanced troubleshooting and root cause analysis across Windows, macOS, iOS, Android, and Microsoft 365 environments with urgency and precision.
Deliver proactive, anticipatory support, ensuring executive devices, applications, and meeting environments are always optimized and ready.
Architect, configure, and maintain executive-level device ecosystems, including laptops, mobile devices, and secure collaboration tools (Teams, Zoom, Webex).
Lead workstation engineering initiatives (PowerShell scripting, SCCM/MECM, Intune, endpoint hardening) to ensure stability, performance, and security at the executive tier.
Own and deliver executive A/V and boardroom support, including live troubleshooting for high-stakes meetings, presentations, and events.
Partner cross-functionally with infrastructure, networking, and security teams to resolve complex, business-critical issues with urgency.
Manage VVIP loaner devices with a focus on immediate readiness and premium user experience.
Maintain detailed documentation, SLA adherence, and reporting within ServiceNow or equivalent ITSM platforms.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91122944
Position Id: 9094834
Posted 1 day ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

PC Tech

Cerritos, California

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking a PC Tech in Cerritos, CA. Summary: In this role, you will provide technical support to employees across corporate offices and remote locations, including assistance with laptops, desktops, virtual desktop environments (VDI), mobile devices, and business applications. Responsibilities include researching and resolving complex technical issues, gathering requirements and technical specifications, installing and configuring hardware and softwa

Contract

$25 - $33 hourly

Field Support Level 1-San Fernando, CA

Hybrid in Los Angeles, California

•

10d ago

Title: Field Support Level 1 Location: San Fernando, CA Employment Type: Contract Compensation: Pay Range:$20.00-$25.00 Per Hr Description Join our team as a Field Support Level 1 specialist in the San Fernando area. This contract position involves supporting IT operations across multiple outpatient centers. You will troubleshoot various systems and equipment, ensuring smooth operations and security. Familiarity with standard office software and hardware is essential. Key Responsibilities Co

Easy Apply

Third Party, Contract

$20 - $25

IT Service Desk (NightShift)

Inglewood, California

•

Today

job summary: Title: IT Service Desk Analyst Duration: 12 months w2 Contract with potential to extend (Open Ended, no end date) Location: 100% Onsite in Inglewood, CA 90305 Shift: Monday to Friday 9 PM-6 AM PT (Night Shift) We are looking for a hands-on IT Support Specialist to act as the primary point of contact for end-user technical needs. This role combines technical troubleshooting (Level 1 & 2) across hardware, software, and networking with clear, professional communication. You will

Full-time

USD28 - USD32

Desktop Systems Analyst

Riverside, California

•

Today

Description Position at Glidewell Dental Glidewell Dental is looking for an experienced Desktop Systems Analyst to join our IT team. This role is deeply hands-on, supporting a wide range of hardware, software, and enterprise applications across the organization. You'll handle complex troubleshooting, provide Tier 2/3 support, partner with vendors, contribute to change documentation, and help drive standardization and technology improvements. If you thrive in a fast-paced environment, enjoy solvi

Full-time

USD 27.81 - 34.00 per hour

Search all similar jobs

More jobs at Shaarpro in Irvine, CA