Field Service Engineer 3 (Non-Exempt)

{"description": "Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

We are seeking a highly skilled Field Service Engineer to provide on-site technical support, troubleshooting, and maintenance for our advanced metrology and inspection tools. The ideal candidate will have a strong background in semiconductor technology, and customer service.
Key Responsibilities:
Provide on-site professional technical support and troubleshooting
Conduct preventative maintenance and calibration of metrology equipment.
Develop innovative solutions to customer challenges and ensure optimal tool performance.
Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback.
Manage and resolve quality issues, including submitting DOA or RMA as needed.
Maintain accurate records of service activities and customer interactions.
Travel, up to 75% to customer sites as required to provide support and training.

Qualifications

• Bachelor degree or above majored in Mechanical/Engineering/Automation /Mechatronics or related
• Proficient in Microsoft Office products
• Familiar with PC's and have a strong troubleshooting background
• Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission
• Outstanding verbal and written communication skills necessary
• Hard working with team spirit
• Semiconductor or medical industries experience in equipment maintenance or repair is a plus.
• Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)

Why Join Onto Innovation?

At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized.

Compensation & Growth

Base Salary Range:
$71,360.00 - $107,040.00, offered in good faith and based on experience, location, and qualifications.

• Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.

Empowering Every Voice to Shape the Future:

Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.

Important Note on Export Compliance

For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).", "salary_raw": "Row(double=None, string='USD 71,360.00 - 107,040.00 per year')"}